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Bronze

Night Service Issue on CME

I've configured the following on a CME.

night-service day Sun 07:30 07:29

night-service day Mon 16:30 07:29

night-service day Tue 16:30 07:29

night-service day Wed 16:30 07:29

night-service day Thu 16:30 07:29

night-service day Fri 16:30 07:29

night-service day Sat 07:30 07:29

ephone-dn  20

number 1234

name Night Test

call-forward night-service 8888

8888 is the VM number. All other extensions on this CME work fine and forward to VM upon NOAN / Busy etc.. depending on how I have configured them.

When I dial the above xtension 1234 (during the configured night hours) it just rings constantly and does not divert to 1234. Am I missing something?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

Night Service Issue on CME

Few guess if that works.

Enable night service code-

telephony-service

night-service code *99

Go to ephone and add "night-service bell"

Now press *99 from your phone to activate night service and check.

Is date/time on phone correct ?

Thanks

Manish

12 REPLIES

Re: Night Service Issue on CME

Time of Day Routing

There is no start forward method to achieve ToD routing in CME similar to CUCM. However, there are different workarounds to achieve it. I liked doing it as per Cisco Support Forum Docs using Night-Service and summarized step-by-step below.

1. Define Night-Service time slots

telephony-service
night-service day Sun 08:00 07:59
night-service day Mon 17:00 07:59
night-service day Tue 17:00 07:59
night-service day Wed 17:00 07:59
night-service day Thu 17:00 07:59
night-service day Fri 17:00 07:59
night-service day Sat 08:00 07:59

2. Configure call-forward night-service command under the ephone-dn.

ephone-dn 19
number 8500
label Front Desk
name Front Desk
call-forward busy 9201
call-foward noan 9202 timeout 10
call-forward night-service 8501
night-service bell

- Assuming 8500 is the Front Desk number. As per the above configuration of ephone-dn during non night-service hours the call was forward to the 9201 and 9202 when busy or no answer.
- During night-service hours the call would be redirected to 8501 which could your Auto-Attendant number or it could be another destination. It could be pointing to a dial-peer which further points to your cell/home number. For example :-

dial-peer voice 20 pots
description == Security Room ==
destination-pattern 8501
port 1/1

- With the above configuration, the call will be sent to this dial-peer which is an Analog Phone in the security room.

Sent from Cisco Technical Support iPhone App

Voice CCIE #37771
Bronze

Night Service Issue on CME

Hi,

This is the document i followed. I've added night-service bell but still when I dial 1234 within the night hours, it just rings instead of going straight to 8888, which I assume it should do from my config?

Night Service Issue on CME

Add this.

night-service bell

Thanks

Manish

Re: Night Service Issue on CME

Do u have an AA or mailbox configured for this ext number?

Can u give us a debug voice dialpeer inout please when dialing this number

Sent from Cisco Technical Support iPhone App

Voice CCIE #37771
Bronze

Night Service Issue on CME

Hi There,

Yes there is a mailbox configured for this extension 1234. I amended the ephone-dn to test, with the following and it diverted to VM after timeout 5.

ephone-dn  20

number 1234

name Night Test

call-forward noan 8888 timeout 5

As soon as I amend the DN again with below, it doesn't divert (even though its now within the night hours). It just rings and rings.


ephone-dn  20

number 1234

name Night Test

call-forward night-service 8888

Re: Night Service Issue on CME

Can you Router and Phone date/time , is it synced ? Showing correct time?

Thanks

Manish

Bronze

Re: Night Service Issue on CME

curent time on the router is correct for the timezone - and falls within my night service hours (I think) from my understanding anyways.

20:33:57.630 TJM Wed Jan 15 2014

Night Service Issue on CME

Have you tried it like this as per Manish suggestion?

ephone-dn 20

number 1234

name Night Test

call-forward night-service 8888

night-service bell

Voice CCIE #37771
Bronze

Night Service Issue on CME

This is how it stands at the moment.

ephone-dn  20

number 1234

name Night Test

call-forward night-service 8888

night-service bell

I can't understand why it won't divert.

Night Service Issue on CME

Few guess if that works.

Enable night service code-

telephony-service

night-service code *99

Go to ephone and add "night-service bell"

Now press *99 from your phone to activate night service and check.

Is date/time on phone correct ?

Thanks

Manish

Bronze

Night Service Issue on CME

That looks to have worked! I didn't read anywhere about that command to actually switch it on.

night-service code *45

Seems to have done the trick.

Thank You!

Re: Night Service Issue on CME

try the following:

ephone-dn  20

number 1234 no-reg primary

name Night Test

call-forward night-service 8888

night-service bell

telephony-service

night-service code *1234

!

Message was edited by: Hermanus Janse van Vuuren

Voice CCIE #37771
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