Night time diversion (Call Manager Express)

[paul_alexander]

Hi,

I'm just wondering if anyone knows a way to have a night time diversion on callmanager express (without UNITY)?

A call forward on each phone will do it, but its not really practical.

Will a B-ACD script cut the mustard?

[thisisshanky]

i doubt if b-acd has a time check capability. you could do this using a CUE module which is a cheaper investment.

Not sure instead of forwarding calls, Nighbell in CME will solve your problem. This helps to assign a night bell and say the receptionist is not available during the night time, when a call comes in, a ring is heard on (say) the security guard's station who can then pick up the call using call pickup.

http://www.cisco.com/en/US/products/sw/iosswrel/ps5207/products_administration_guide_chapter09186a00801f1135.html#wp2177466

HTh

Sankar

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