When calls are forwarded to a NightBell and a user answers a call via GroupPickup, the user cannot hear the caller at all, but the caller can hear the user. This happens randomly and only from external calls .In other words, when an external call comes into reception, the reception phone is set to forward calls to the NightBell. When a user picks up the call from GroupPickup, the user cannot hear the caller, but the caller can hear the user. Any ideas?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...