NME-CUE

[Michalis Michael]

I installed an NME-CUE module on a 2821 MGCP gateway which is registered with a CM 6.1.

The problem is that after the installation I cannot see in CLI any new interface in order to program the CUE. (interface Integrated-Service-Engine)

If I run the "show inventory" command I have the following output. Why the NME-CUE module has an "Unknown" name and description?

sh inventory
NAME: "2821 chassis", DESCR: "2821 chassis, Hw Serial#: FCZ12357830, Hw Revision: 52.57"
PID: CISCO2821         , VID: V04 , SN: FCZ12357830

NAME: "VWIC2-1MFT-T1/E1 - 1-Port RJ-48 Multiflex Trunk - T1/E1", DESCR: "VWIC2-1MFT-T1/E1 - 1-Port RJ-48 Multiflex Trunk - T1/E1"
PID: VWIC2-1MFT-T1/E1  , VID: V01 , SN: FOC12333SJD

NAME: "PVDMII DSP SIMM with Two DSPs", DESCR: "PVDMII DSP SIMM with Two DSPs"
PID: PVDM2-32          , VID: V01 , SN: FOC122819S1

NAME: "Unknown", DESCR: "Unknown"
PID: NME-CUE           , VID: V01 , SN: FOC12340EAL

[Aaron Harrison]

Hi

What version of IOS are you running?

Does it mean the minimum listed at  : http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/compatibility/cuecomp.htm#PlatformsNM

Regards

Aaron

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[Michalis Michael]

It is running Version 12.4(3i).

From the table you sent me the NME-CUE is supported on 2821 from 12.4(9)T.

I will need to upgrade the IOS.

[dfokin]

It seems, that you have installed module into wrong chassis slot. On 2821 router there are two slots: one of them acceps only EVM modules and another accepts NM, NME, NME-X, NMD and NME-XD type modules. EVM slot is in the right top corner and NM slot is in the left bottom corner. So, your EVM-CUE must be located in lower part of chassis, right under HWIC slots. Please look here for more information: http://www.cisco.com/en/US/prod/collateral/routers/ps5854/ps5880/prod_presentation0900aecd80543d0e.html

.

[Michalis Michael]

I check and I installed the module in the correct slot.