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No Answer Announcement

Dear All,

I use CUCM 8.6 and I want to announce wav file  when phone not answerd. Is there any way configure it with out using Unity?

Thanks

Emre

2 ACCEPTED SOLUTIONS

Accepted Solutions

No Answer Announcement

I think the easiest is yes, you have a Call Forward No Answer CFNA pointing to a pilot number on Unity Connection.

In Unity connection you create a call handler that will accept the call on that pilot number and play a recording or something you have created.

Hope it helps or points you in the correct frame of mind or direction.

Voice CCIE #37771
VIP Super Bronze

No Answer Announcement

CUCM usually doesn't play media. There are some exceptions around the Annunciator service but it's not configurable and doesn't have CFNA in it's repertoire. The only options I can think of OTHER than Unity are:

  1. Contact Center Express / IP IVR
  2. A TCL script on the ingress PSTN gateway

Please remember to rate helpful responses and identify helpful or correct answers.

2 REPLIES

No Answer Announcement

I think the easiest is yes, you have a Call Forward No Answer CFNA pointing to a pilot number on Unity Connection.

In Unity connection you create a call handler that will accept the call on that pilot number and play a recording or something you have created.

Hope it helps or points you in the correct frame of mind or direction.

Voice CCIE #37771
VIP Super Bronze

No Answer Announcement

CUCM usually doesn't play media. There are some exceptions around the Annunciator service but it's not configurable and doesn't have CFNA in it's repertoire. The only options I can think of OTHER than Unity are:

  1. Contact Center Express / IP IVR
  2. A TCL script on the ingress PSTN gateway

Please remember to rate helpful responses and identify helpful or correct answers.

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