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csg
New Member

No Delete softkey for Personal Address Book entries CUCM 6.1

Have noticed that entries in the Personal Address Book (PAB) cannot be deleted as there is no "Delete" softkey despite it being mentioned in the End User Guides

I have this problem on 7940, 7942, 7960 and IP Communicator so it appears to be a global problem.

Does anyone know if this is a known issue and if there is a workaround ?

3 REPLIES
New Member

Re: No Delete softkey for Personal Address Book entries CUCM 6.1

I have had a customer complain of this before, and it turned out that the delete key is just difficult to find.

Try the following.

The procedure to delete an entry is as follows:-
Directories -->Personal Directory --> Personal Address Book --> Submit --> highlight entry to be deleted --> Select -->Edit --> More --> Delete --> OK

Let me know how you get on.

csg
New Member

Re: No Delete softkey for Personal Address Book entries CUCM 6.1

Thanks but when I access the PAB via the method you prescribed "Directories -->Personal Directory --> Personal Address Book --> Submit --> highlight entry to be deleted --> Select -->Edit" all I see is the following softkeys :-

"Update" "<<" "Phones" "Cancel" there is no "More" softkey and no "Delete" softkey

If I try to use the "<<" softkey to delete entries in each line then press "Update" I get an PD Error Message of "The nickname cannot be blank"

If I select "Phones" I see the following softkey set :-

"Update" "<<" "Names" "Cancel" again there is no "More" softkey and no "Delete" softkey

I can use the "<<" to delete the numbers and "Update" works ok but I still have the entry at the "Names" level.

csg
New Member

Re: No Delete softkey for Personal Address Book entries CUCM 6.1

Actually I think I am running in to this bug

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso87326&from=summary

We know we need to upgrade the CUCM version so hopefully this will resolve the problem then.

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