Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

No dependency Records after Upgrade

We have recently upgraded from CUCM 7.15 to CUCM 8.5.1.12900-7 and right of the bat noticed that dependency records are missing when we check to see who is part of a pick-up group, I know it was there before but it’s now gone.

Is this a known bug and if so is there a fix for it?

Also whilst running RTMT we have noticed that our registered phones keep fluctuating, what I mean by that is that if I put 40 phones in the lab RTMT reports that we have lost 4 phones then around 5 minutes later they appear back; the phones never go off line at all though whilst looking at them.

Thanks all

Chet

2 ACCEPTED SOLUTIONS

Accepted Solutions
Hall of Fame Super Red

No dependency Records after Upgrade

Hi Chet,

I don't see your version in the "fixed-in" versions

CSCts02791 - Dependency records for call pickup group returns no results

Description

Symptom:
When using the dependency records for call pickup group, the result is always "
0 Record(s) are using Call Pickup Group: "
Conditions:
This is only seen as from 7.1.5.34060-1
Workaround:
Use 7.1.5.33052-2
Further Problem Description:
This issue was caused by the checkin of CSCtc66558

Details

1st Found-in:                          (1)

7.1(5)

Status:

Fixed

Last Modified:

Oct 02,2011

Fixed-in:                          (7)

8.6(2.98000.7), 8.6(2.98000.16), 8.6(1.21011.1)

8.5(1.13900.3), 8.5(1.13036.1), 8.0(3.23040.1)

7.1(5.34069.1)

Less

Product:

Cisco Unified Communications Manager (CallManager)

Platform:

Dependent

Severity:

3 - moderate

Customer Reported:                          (10)

I don't see any bugs for RTMT that jump out as this issue.

Cheers!

Rob

Hall of Fame Super Red

No dependency Records after Upgrade

Hey Chet,

I would open a TAC case to see if they can load up one of

the "fixed-in" versions for special download. You won't want to go to 8.6

this weekend I wouldn't think due to the new refresh Upgrade process

requirements.

Check it out here;

https://supportforums.cisco.com/docs/DOC-16898

Cheers!

Rob

4 REPLIES
Hall of Fame Super Red

No dependency Records after Upgrade

Hi Chet,

I don't see your version in the "fixed-in" versions

CSCts02791 - Dependency records for call pickup group returns no results

Description

Symptom:
When using the dependency records for call pickup group, the result is always "
0 Record(s) are using Call Pickup Group: "
Conditions:
This is only seen as from 7.1.5.34060-1
Workaround:
Use 7.1.5.33052-2
Further Problem Description:
This issue was caused by the checkin of CSCtc66558

Details

1st Found-in:                          (1)

7.1(5)

Status:

Fixed

Last Modified:

Oct 02,2011

Fixed-in:                          (7)

8.6(2.98000.7), 8.6(2.98000.16), 8.6(1.21011.1)

8.5(1.13900.3), 8.5(1.13036.1), 8.0(3.23040.1)

7.1(5.34069.1)

Less

Product:

Cisco Unified Communications Manager (CallManager)

Platform:

Dependent

Severity:

3 - moderate

Customer Reported:                          (10)

I don't see any bugs for RTMT that jump out as this issue.

Cheers!

Rob

New Member

No dependency Records after Upgrade

Thanks for the reply, wow got to upgrade our cluster again after only 2 days, 1 publisher 4 subscribers and a TFTP server.

Another long weekend

New Member

No dependency Records after Upgrade

Hi

Just been on to CCO they only have:

UCSInstall_UCOS_8.6.1.20000-1.sgn.iso, has the fix not been released yet?

Thanks

Hall of Fame Super Red

No dependency Records after Upgrade

Hey Chet,

I would open a TAC case to see if they can load up one of

the "fixed-in" versions for special download. You won't want to go to 8.6

this weekend I wouldn't think due to the new refresh Upgrade process

requirements.

Check it out here;

https://supportforums.cisco.com/docs/DOC-16898

Cheers!

Rob

1010
Views
0
Helpful
4
Replies