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tka
Community Member

No input digit processing by U.C. Handlers when calling from Outside

Hi,

I have a H.323 gateway to connect the internal network to PSTN.

In the other hand, I have implemented Cisco Unity Connection Handler to process input digit during greetings. Evry works fine Inside ( Internal Phone) But when I call from Outside, all the entered digits are not processed at all.

Is there any config to do on the H.323 gateway ( for DTMF for exemple )

Thanks for your help.

1 ACCEPTED SOLUTION

Accepted Solutions
Community Member

Re: No input digit processing by U.C. Handlers when calling from

Hi,

I have a similar setup to you and it works for external calls.

Make sure you have the following line of config for DTMF on the voip dial-peers:

dtmf-relay h245-alphanumeric

If this doesn't work - please post your config so we can look through it.

Regards

Dave

4 REPLIES
Community Member

Re: No input digit processing by U.C. Handlers when calling from

Hi,

I have a similar setup to you and it works for external calls.

Make sure you have the following line of config for DTMF on the voip dial-peers:

dtmf-relay h245-alphanumeric

If this doesn't work - please post your config so we can look through it.

Regards

Dave

tka
Community Member

Re: No input digit processing by U.C. Handlers when calling from

That has resolved my prob ! thanks

Community Member

Re: No input digit processing by U.C. Handlers when calling from

I am having a similar problem. Have an IVR setup in Unity Connection.

If i call in from my mobile number input works fine but if i call in from my landline it doesn't work at all.

I have dtmf-relay h245-alphanumeric on the incoming voip dialpeer. Dial-peer below:

dial-peer voice 2 voip

preference 1

destination-pattern 6...

modem passthrough nse codec g711ulaw

voice-class codec 1

voice-class h323 2

session target ipv4:X.X.X.X

incoming called-number .

dtmf-relay h245-alphanumeric

fax rate disable

ip qos dscp cs5 media

Am i missing anything else?

Thanks

Community Member

Re: No input digit processing by U.C. Handlers when calling from

I should also add that both mobile & landline calls are coming in the same gateway & hitting the same dialpeers

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