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No Mobility "Primary User Device" drop-down for end users

I am attempting to set up Unified Mobility for the first time in CUCM 9.1.2. I have ensured that the Cisco Unified Mobile Voice Access Service is activated and running on the server. However, when I go to the end user there is no field for Primary User Device under the Enable Mobility check box. (I have attached a screenshot.) I feel like something necessary must not be turned on, since even the Help section says there should be a Primary User Device drop-down there. I have several devices (an 8961 and 8851) assigned to me. Any ideas? Thank you.

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Cisco Employee

Hi there,That field has been

Hi there,

That field has been removed in CUCM 9.x, where we moved on to ELM, as its only purpose was DLU calculation:

https://tools.cisco.com/bugsearch/bug/CSCub89839

 

Hope that helps,

-Mateusz

2 REPLIES
Cisco Employee

Hi there,That field has been

Hi there,

That field has been removed in CUCM 9.x, where we moved on to ELM, as its only purpose was DLU calculation:

https://tools.cisco.com/bugsearch/bug/CSCub89839

 

Hope that helps,

-Mateusz

New Member

Great. Thank you for the

Great. Thank you for the reply.

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