Do confirm that the 7975 has the same MRGL/ Device pool as the working 7941/42 phones.
How many 7975 phones are there, what is the firmware on the phones?
Make a call to the 7975 phone from any phone, lets say a 7941, hit hold softkey from the 7941 to put the 7975 on hold, and double hit the "?" button on the 7975 phone, check what is the codec being negotiated and if you are recieving any packets from the MOH server.
I dont think low MOH volume is the issue, if you say you are getting dead air.
But a factory reset should help, please try that over the weekend.
If that does not resolve the issue, we might need detailed call manager traces as well as sniffers from the back of the 7975 phone when put on hold, with the calling called party numbers, with the MAC address of the 7975 phone, to go through the traces.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
You have reached the Cisco Logistics Support Center.. To Check Status of your RMA, visit Product Returns & Replacements (RMA).
Need help? Contact us by Phone or Email.
Phone: 1800 553 2447 Option 4