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New Member

No new voice mail indicator

I've partitioned our phones and built the calling search spaces as well. I'm having an issue now where the phones will not visually indicate when there is a voicemail. Generally, the handset LED would glow red, and there would be an icon on the LCD. All of my voicemail ports are in a partition, which all phones have in their assigned line CSS. In addition to that, the voicemail port partition has access to all of the phones in question.

Any phone can dial their voicemail, but they do not see the visual indicators.

Any ideas?

2 REPLIES

Re: No new voice mail indicator

What kind of Voicemail platform are you using? Unity/Unity Connection/Unity express?

New Member

Re: No new voice mail indicator

Sorry, full Unity.

I think I solved the issue. I had to run the regsvr32 X:\commserver\components\avmwidevicesvr.dll command. Once I did that, the indicators started working again. I hope this is a one off problem and not a constant issue.

I got the command from this page:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080711ae3.shtml

Thanks for the response!

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