Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

No QoS stats showing up in CDR/CMR records

I've noticed on CDR/CMR records at two client sites that no QoS stats are showing up in the records. For example I go into CAR and do a query of CDR records for a particular extension. When I look at any specific record The "Packets Lost", "Jitter" and "Delay" fields are always 0 or NA.

Do I have to enable something to collect this data? TIA

2 REPLIES
Cisco Employee

Re: No QoS stats showing up in CDR/CMR records

0 means there was no delay, packet loss, delay, etc

NA means the endpoint is not capable of delivering CMR data to look at it

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: No QoS stats showing up in CDR/CMR records

Look at your services on the CM the phone is registered to. In the Call manager service check that "call diagnostics enabled" is set to TRUE. This is under the clusterparameters.

then try the report.

HTH

Randall

258
Views
15
Helpful
2
Replies
CreatePlease to create content