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New Member

No ringback when calling to queueing enabled pilot during transfer to agent

Hi,

I'm facing issue that our customers don't hear ringback tone when they are calling to queueing enabled pilot during transfer to agent.

The welcome message is played and then is silence till agent pick up call.

I have read http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/9_0_1/ccmfeat/CUCM_BK_CEF0C471_00_cucm-features-and-services-guide_chapter_0111.html but there is only something about h323, but I'm using SIP trunk.

Schema:

PSTN -> sip trunk -> Cisco 2801 -> dialpeer -> sip trunk -> cucm 9 -> hunt pilot with queueing enabled

Does anybody know how to fix it?

Thanks

Everyone's tags (2)
8 REPLIES

No ringback when calling to queueing enabled pilot during transf

HI Tibor.

Do you have MRGL containing Annunciator on Sip Trunk Configuration?

Regards

Carlo

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"The more you help the more you learn"

Please rate all helpful posts "The more you help the more you learn"
New Member

No ringback when calling to queueing enabled pilot during transf

Yes of course

No ringback when calling to queueing enabled pilot during transf

Can you post a debug ccsip messages during a call to the pilot?

Thanks

Carlo

Please rate all helpful posts

"The more you help the more you learn"

Please rate all helpful posts "The more you help the more you learn"
New Member

No ringback when calling to queueing enabled pilot during transf

Our IP replaced by 9.9.9.9.

006250: Sep  2 12:29:57: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:222555120@9.9.9.9:5060 SIP/2.0
Record-Route: <195.122.201.178>
Via: SIP/2.0/UDP 195.122.201.178;branch=z9hG4bK13f3.efc535f5.0
Via: SIP/2.0/UDP  195.122.222.128:5060;branch=z9hG4bK1219ACE250C
From: <733700128>;tag=5DF01B5C-709
To: <222555120>
Date: Mon, 02 Sep 2013 10:29:57 GMT
Call-ID: 72B11235-12F111E3-8C35B98C-2D8E382F@195.122.222.128
Supported: timer,replaces
Min-SE:  1800
Cisco-Guid: 1924167181-317788643-2451243022-3619253138
User-Agent: Cisco-SIPGateway/IOS-12.x
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, COMET, REFER, SUBSCRIBE, NOTIFY, INFO, UPDATE, REGISTER
CSeq: 101 INVITE
Max-Forwards: 69
Remote-Party-ID: <733700128>;party=calling;screen=yes;privacy=off
Timestamp: 1378117797
Contact: <733700128>
Expires: 180
Allow-Events: telephone-event
Content-Type: application/sdp
Content-Length: 339

v=0
o=CiscoSystemsSIP-GW-UserAgent 7253 9283 IN IP4 195.122.222.128
s=SIP Call
c=IN IP4 195.122.222.128
t=0 0
m=audio 17834 RTP/AVP 18 3 8 0 101
c=IN IP4 195.122.222.128
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=yes
a=rtpmap:3 GSM/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16

006251: Sep  2 12:29:57: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 195.122.201.178;branch=z9hG4bK13f3.efc535f5.0,SIP/2.0/UDP  195.122.222.128:5060;branch=z9hG4bK1219ACE250C
From: <733700128>;tag=5DF01B5C-709
To: <222555120>
Date: Mon, 02 Sep 2013 10:29:57 GMT
Call-ID: 72B11235-12F111E3-8C35B98C-2D8E382F@195.122.222.128
Timestamp: 1378117797
CSeq: 101 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-12.x
Content-Length: 0


006252: Sep  2 12:29:57: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:222555120@192.168.100.12:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.100.2:5060;branch=z9hG4bK19081E2D
Remote-Party-ID: <0733700128>;party=calling;screen=yes;privacy=off
From: <0733700128>;tag=A503BEB0-7DC
To: <222555120>
Date: Mon, 02 Sep 2013 10:29:57 GMT
Call-ID: 72B877BF-12F111E3-B8FB8147-7C16CA@192.168.100.2
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE:  1800
Cisco-Guid: 1924167181-317788643-2451243022-3619253138
User-Agent: Cisco-SIPGateway/IOS-12.x
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Timestamp: 1378117797
Contact: <0733700128>
Expires: 180
Allow-Events: telephone-event
Max-Forwards: 68
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 250

v=0
o=CiscoSystemsSIP-GW-UserAgent 8150 1870 IN IP4 192.168.100.2
s=SIP Call
c=IN IP4 192.168.100.2
t=0 0
m=audio 17056 RTP/AVP 8 101
c=IN IP4 192.168.100.2
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20

006253: Sep  2 12:29:57: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 192.168.100.2:5060;branch=z9hG4bK19081E2D
From: <0733700128>;tag=A503BEB0-7DC
To: <222555120>
Date: Mon, 02 Sep 2013 10:29:57 GMT
Call-ID: 72B877BF-12F111E3-B8FB8147-7C16CA@192.168.100.2
CSeq: 101 INVITE
Allow-Events: presence
Content-Length: 0


006254: Sep  2 12:29:57: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 183 Session Progress
Via: SIP/2.0/UDP 192.168.100.2:5060;branch=z9hG4bK19081E2D
From: <0733700128>;tag=A503BEB0-7DC
To: <222555120>;tag=20654~8b8bab4f-5d6f-4c12-a38d-a436a7092159-20399875
Date: Mon, 02 Sep 2013 10:29:57 GMT
Call-ID: 72B877BF-12F111E3-B8FB8147-7C16CA@192.168.100.2
CSeq: 101 INVITE
Require: 100rel
RSeq: 2044079417
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
Allow-Events: presence, kpml
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Remote-Party-ID: "Helpdesk" <2120>;party=called;screen=yes;privacy=off
Contact: <222555120>
Content-Type: application/sdp
Content-Length: 251

v=0
o=CiscoSystemsCCM-SIP 20654 1 IN IP4 192.168.100.12
s=SIP Call
c=IN IP4 192.168.100.12
b=TIAS:64000
b=AS:64
t=0 0
m=audio 4000 RTP/AVP 8 101
a=rtpmap:8 PCMA/8000
a=ptime:20
a=sendonly
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15

006255: Sep  2 12:29:57: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
PRACK sip:222555120@192.168.100.12:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.100.2:5060;branch=z9hG4bK1909131E
From: <0733700128>;tag=A503BEB0-7DC
To: <222555120>;tag=20654~8b8bab4f-5d6f-4c12-a38d-a436a7092159-20399875
Date: Mon, 02 Sep 2013 10:29:57 GMT
Call-ID: 72B877BF-12F111E3-B8FB8147-7C16CA@192.168.100.2
CSeq: 102 PRACK
RAck: 2044079417 101 INVITE
Allow-Events: telephone-event
Max-Forwards: 70
Content-Length: 0


006256: Sep  2 12:29:57: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 183 Session Progress
Via: SIP/2.0/UDP 195.122.201.178;branch=z9hG4bK13f3.efc535f5.0,SIP/2.0/UDP  195.122.222.128:5060;branch=z9hG4bK1219ACE250C
From: <733700128>;tag=5DF01B5C-709
To: <222555120>;tag=A503BF50-2366
Date: Mon, 02 Sep 2013 10:29:57 GMT
Call-ID: 72B11235-12F111E3-8C35B98C-2D8E382F@195.122.222.128
Timestamp: 1378117797
CSeq: 101 INVITE
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Remote-Party-ID: "Helpdesk" <2120>;party=called;screen=yes;privacy=off
Contact: <9.9.9.9:5060>
Record-Route: <195.122.201.178>
Supported: sdp-anat
Server: Cisco-SIPGateway/IOS-12.x
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 259

v=0
o=CiscoSystemsSIP-GW-UserAgent 1228 7893 IN IP4 9.9.9.9
s=SIP Call
c=IN IP4 9.9.9.9
t=0 0
m=audio 17484 RTP/AVP 8 101
c=IN IP4 9.9.9.9
a=sendonly
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20

006257: Sep  2 12:29:57: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.100.2:5060;branch=z9hG4bK1909131E
From: <0733700128>;tag=A503BEB0-7DC
To: <222555120>;tag=20654~8b8bab4f-5d6f-4c12-a38d-a436a7092159-20399875
Date: Mon, 02 Sep 2013 10:29:57 GMT
Call-ID: 72B877BF-12F111E3-B8FB8147-7C16CA@192.168.100.2
CSeq: 102 PRACK
Content-Length: 0


006258: Sep  2 12:29:59: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 192.168.100.2:5060;branch=z9hG4bK19081E2D
From: <0733700128>;tag=A503BEB0-7DC
To: <222555120>;tag=20654~8b8bab4f-5d6f-4c12-a38d-a436a7092159-20399875
Date: Mon, 02 Sep 2013 10:29:57 GMT
Call-ID: 72B877BF-12F111E3-B8FB8147-7C16CA@192.168.100.2
CSeq: 101 INVITE
Require: 100rel
RSeq: 2044079418
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
Allow-Events: presence
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Remote-Party-ID: "Helpdesk" <2120>;party=called;screen=yes;privacy=off
Contact: <222555120>
Content-Length: 0


006259: Sep  2 12:29:59: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
PRACK sip:222555120@192.168.100.12:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.100.2:5060;branch=z9hG4bK190A17C8
From: <0733700128>;tag=A503BEB0-7DC
To: <222555120>;tag=20654~8b8bab4f-5d6f-4c12-a38d-a436a7092159-20399875
Date: Mon, 02 Sep 2013 10:29:57 GMT
Call-ID: 72B877BF-12F111E3-B8FB8147-7C16CA@192.168.100.2
CSeq: 103 PRACK
RAck: 2044079418 101 INVITE
Allow-Events: telephone-event
Max-Forwards: 70
Content-Length: 0


006260: Sep  2 12:29:59: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 195.122.201.178;branch=z9hG4bK13f3.efc535f5.0,SIP/2.0/UDP  195.122.222.128:5060;branch=z9hG4bK1219ACE250C
From: <733700128>;tag=5DF01B5C-709
To: <222555120>;tag=A503BF50-2366
Date: Mon, 02 Sep 2013 10:29:57 GMT
Call-ID: 72B11235-12F111E3-8C35B98C-2D8E382F@195.122.222.128
Timestamp: 1378117797
CSeq: 101 INVITE
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Remote-Party-ID: "Helpdesk" <2120>;party=called;screen=yes;privacy=off
Contact: <222555120>
Record-Route: <195.122.201.178>
Server: Cisco-SIPGateway/IOS-12.x
Content-Length: 0


006261: Sep  2 12:29:59: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.100.2:5060;branch=z9hG4bK190A17C8
From: <0733700128>;tag=A503BEB0-7DC
To: <222555120>;tag=20654~8b8bab4f-5d6f-4c12-a38d-a436a7092159-20399875
Date: Mon, 02 Sep 2013 10:29:59 GMT
Call-ID: 72B877BF-12F111E3-B8FB8147-7C16CA@192.168.100.2
CSeq: 103 PRACK
Content-Length: 0


006262: Sep  2 12:30:05: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
CANCEL sip:222555120@9.9.9.9:5060 SIP/2.0
Via: SIP/2.0/UDP 195.122.201.178;branch=z9hG4bK13f3.efc535f5.0
From: <733700128>;tag=5DF01B5C-709
Call-ID: 72B11235-12F111E3-8C35B98C-2D8E382F@195.122.222.128
To: <222555120>
CSeq: 101 CANCEL
Max-Forwards: 70
User-Agent:SIP_PROXY_VOLNY_a.s.
Content-Length: 0


006263: Sep  2 12:30:05: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 195.122.201.178;branch=z9hG4bK13f3.efc535f5.0
From: <733700128>;tag=5DF01B5C-709
To: <222555120>
Date: Mon, 02 Sep 2013 10:30:05 GMT
Call-ID: 72B11235-12F111E3-8C35B98C-2D8E382F@195.122.222.128
CSeq: 101 CANCEL
Content-Length: 0


006264: Sep  2 12:30:05: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
CANCEL sip:222555120@192.168.100.12:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.100.2:5060;branch=z9hG4bK19081E2D
From: <0733700128>;tag=A503BEB0-7DC
To: <222555120>
Date: Mon, 02 Sep 2013 10:29:57 GMT
Call-ID: 72B877BF-12F111E3-B8FB8147-7C16CA@192.168.100.2
CSeq: 101 CANCEL
Max-Forwards: 70
Timestamp: 1378117805
Reason: Q.850;cause=16
Content-Length: 0


006265: Sep  2 12:30:05: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 487 Request Cancelled
Via: SIP/2.0/UDP 195.122.201.178;branch=z9hG4bK13f3.efc535f5.0,SIP/2.0/UDP  195.122.222.128:5060;branch=z9hG4bK1219ACE250C
From: <733700128>;tag=5DF01B5C-709
To: <222555120>;tag=A503BF50-2366
Date: Mon, 02 Sep 2013 10:30:05 GMT
Call-ID: 72B11235-12F111E3-8C35B98C-2D8E382F@195.122.222.128
Timestamp: 1378117797
CSeq: 101 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-12.x
Reason: Q.850;cause=16
Content-Length: 0


006266: Sep  2 12:30:05: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
ACK sip:222555120@9.9.9.9:5060 SIP/2.0
Via: SIP/2.0/UDP 195.122.201.178;branch=z9hG4bK13f3.efc535f5.0
From: <733700128>;tag=5DF01B5C-709
Call-ID: 72B11235-12F111E3-8C35B98C-2D8E382F@195.122.222.128
To: <222555120>;tag=A503BF50-2366
CSeq: 101 ACK
Max-Forwards: 70
User-Agent:SIP_PROXY_VOLNY_a.s.
Content-Length: 0


006267: Sep  2 12:30:05: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.100.2:5060;branch=z9hG4bK19081E2D
From: <0733700128>;tag=A503BEB0-7DC
To: <222555120>
Date: Mon, 02 Sep 2013 10:30:05 GMT
Call-ID: 72B877BF-12F111E3-B8FB8147-7C16CA@192.168.100.2
CSeq: 101 CANCEL
Content-Length: 0


006268: Sep  2 12:30:05: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 487 Request Cancelled
Via: SIP/2.0/UDP 192.168.100.2:5060;branch=z9hG4bK19081E2D
From: <0733700128>;tag=A503BEB0-7DC
To: <222555120>;tag=20654~8b8bab4f-5d6f-4c12-a38d-a436a7092159-20399875
Date: Mon, 02 Sep 2013 10:30:05 GMT
Call-ID: 72B877BF-12F111E3-B8FB8147-7C16CA@192.168.100.2
CSeq: 101 INVITE
Allow-Events: presence
Content-Length: 0


006269: Sep  2 12:30:05: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:222555120@192.168.100.12:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.100.2:5060;branch=z9hG4bK19081E2D
From: <0733700128>;tag=A503BEB0-7DC
To: <222555120>;tag=20654~8b8bab4f-5d6f-4c12-a38d-a436a7092159-20399875
Date: Mon, 02 Sep 2013 10:29:57 GMT
Call-ID: 72B877BF-12F111E3-B8FB8147-7C16CA@192.168.100.2
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: telephone-event
Content-Length: 0

No ringback when calling to queueing enabled pilot during transf

apply this command in voice gateway and try:

voice service voip

supplementary-service sip moved-temporarily

!

or

!

voice call send-alert     (global configuration command)

Regards

Selvarathnam

New Member

No ringback when calling to queueing enabled pilot during transf

didn't help. I tried first, second first+second

New Member

No ringback when calling to queueing enabled pilot during transf

Update: when I turned off "MTP required" on SIP trunk, ring back is working. But it would be better to have it enabled for us.

No ringback when calling to queueing enabled pilot during transf

Hi Tibor.

Try to disable relxx on both CUBE and CUCM and see if it maskes difference.

Which IOS are you running?

Regards

Carlo

Please rate all helpful posts

"The more you help the more you learn"

Please rate all helpful posts "The more you help the more you learn"
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