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New Member

No sound output with IP Communicator

I have IP Communicator 7.0.4 and windows 7

When I make a call I can hear CIPC dial but as soon as it connects I get no sound output in my headset or speakerphone. I'm able to speak into the headset or mic & be heard, however I can't hear. Any ideas?

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6 REPLIES

No sound output with IP Communicator

Hi there,

Do you have a firewall enabled?

Chris

New Member

No sound output with IP Communicator

I do have a firewall enabled however I'm not sure I have access to modifying any settings since it's a corporate laptop and I do not have admin rights.

No sound output with IP Communicator

Are you connecting over VPN ? If yes, ensure you are selecting the interface which you get after connecting over VPN & not the default NIC. This is usually the main cause of one-way audio. Also, ensure CIPC installation on Win 7 is supported, mostly it is but double chk to be sure.

If it helps, pls rate the post.


GP

New Member

No sound output with IP Communicator

I am connecting over VPN.  I tried selecting the VPN connection instead of the NIC & got an error and wasn't able to make any calls.  I checked the settings for CIPC in my old XP laptop and it looks like it has the setting "use this device name" selected.  I chose that option however still get the same results.

New Member

No sound output with IP Communicator

Finally figured it out!  Under preferences > audio tab > network button > Audio IP Address.... I had to select "Detect Automatically" 

It had been set to the default, I assume (which was the VPN client)

New Member

No sound output with IP Communicator

This might sound crazy but my IP Communicator sound wouldn't work through either the PC speakers or a USB headset when I was connected via the WIRED network.

I switched to using wireless and everything works fine. 

Strangely, the wired connection works when I'm connected on-site at the office but not when I'm VPNd via the internet.

Try switching to wireless connection if you're connecting via wired and vise-versa.

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