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no voicemail form??

Hi experts,

We got user/s who received an email in outlook with an attachment for a voicemail that he received

when user opens the email, user is getting an error message that the forms cannot be loaded and

it would use an outlook form instead when user click on ok, the email would open but there is

no option to play the voicemail

We tried to delete the hkcu\software\performance solutions\vision mail manager\customforms\voicemail.oft

which sometimes works but sometimes it doesn't...

We are using ipfx and outlook 2003.

Can any help?

Thanks

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