Not able to add new user to imp server

[Sonam]

Dear All,

I am not able to add new user to imp server. it is 11.5 version.  Server state shows "Normal" under Presence Redundancy group Configuration.

please help..

[Dennis Mink]

where are you adding this user? in cucm and the add a service profile to the users in cucm user management?

[Jaime Valencia]

And what error do you get?

What troubleshooting have you done?

[Ratheesh Kumar]

Hi there

Thats right. I would be more curious to know the error message.

Hope this Helps

Cheers
Rath!

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