Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Not able to see speed dial on CCM Enduser page

                   Hi All

i have a user who is using the Cisco IP Phone 7962 and 7915 Expansion Module is associated with it.

Configuration is fine .

As i login to CCM Admin page and check the extension i can see all the speed dial but as i enabled the CCM END user page for the User, as user login to CCM END user page, user is not able to see the speed dial

I checked at end user roles are group have assigned to user and it has  the rights to read/write and update the speed dial and the device is associated with end user

Please suggest me how i can make it working.

Regards

Chaman

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Not able to see speed dial on CCM Enduser page

Hi Chaman,

Are you sure that the users can modify BLF-Speed Dials? Or are the other users

able modify "normal" Speed Dials? I would double check as this capability has been asked

about many times and is not currently possible

Unified CM Speed Dial Presence

#

Unified CM supports the ability for a speed dial to have presence   capabilities by means of a busy lamp field (BLF) speed dial. BLF speed   dials work as both a speed dial and a presence indicator. However, only  the system administrator can configure a BLF speed dial; a system user  is not allowed to configure a BLF speed dial.

From the CUCM 8.x SRND;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/presence.html#wp1084090

Cheers!

Rob

"A smile relieves a heart that grieves" 

- Stones

7 REPLIES
Hall of Fame Super Red

Not able to see speed dial on CCM Enduser page

Hi Chaman,

The first place I would check would be under CUCM Enterprise Parameters>

CCMUser Parameters> = True

Cheers!

Rob

"A smile relieves a heart that grieves" 

- Stones

New Member

Not able to see speed dial on CCM Enduser page

Hi Rob

Thanks for Rplying

I checked in CUCM Enterprise Parameter>CCMUser Parameters> its true there

All the other user are able to see and modfiy the speed dial at CCM End user page

Till now i have only one user having  7915 expansion module . and he is not able to see the speed dial at END user page

once he login to CCM end user and click on Speed dial tab its shows nothing there ....all  Blank.

Regards

Chaman

Hall of Fame Super Red

Not able to see speed dial on CCM Enduser page

Hi Chaman,

Just make sure that these are not BLF-Speed Dials as these

can only be modified via CUCM admin access.

Cheers!

Rob

"A smile relieves a heart that grieves" 

- Stones

New Member

Not able to see speed dial on CCM Enduser page

Hi Rob

These are BLF Speed dials

If these cannot be modified with the CCM End user page

So i am wondering whether user would be able to see the speed dial on CCM enduser or not???

As per my understanding user should  see the speed dial

And one more things, many other users are using Cisco 7962 Phone and they have 2 lines and rest 4 are BLF speed dial

and as they login to CCM end user page they can see and modiy the Speed dial as per their need.

How come it possible this impacted user is not able to see and modify BLF Speed dial?

Correct me if i am wrong

Regards

Chaman

Hall of Fame Super Red

Not able to see speed dial on CCM Enduser page

Hi Chaman,

Are you sure that the users can modify BLF-Speed Dials? Or are the other users

able modify "normal" Speed Dials? I would double check as this capability has been asked

about many times and is not currently possible

Unified CM Speed Dial Presence

#

Unified CM supports the ability for a speed dial to have presence   capabilities by means of a busy lamp field (BLF) speed dial. BLF speed   dials work as both a speed dial and a presence indicator. However, only  the system administrator can configure a BLF speed dial; a system user  is not allowed to configure a BLF speed dial.

From the CUCM 8.x SRND;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/presence.html#wp1084090

Cheers!

Rob

"A smile relieves a heart that grieves" 

- Stones

New Member

Re: Not able to see speed dial on CCM Enduser page

Hi Rob

Thanks for your Help

I tested it at my end and found End user allow us to modify Speed Dial not BLF Speed Dial

Thankful to you to make my point clear on this and educate me

Regards

Chaman

Hall of Fame Super Red

Not able to see speed dial on CCM Enduser page

Hi Chaman,

You are most welcome my friend

Cheers!

Rob

"A smile relieves a heart that grieves" 

- Stones

605
Views
5
Helpful
7
Replies