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New Member

Not display original dialed number when forward a call to external number

Hello,

I am currently have the issue is not display original dialed number when forward a call to external number.

Example:

  •           External number: 1111
  •           Main line number: 2222
  •           Internal number: 3333 (set call forwarding to 4444)
  •           Forwarding number: 4444

 1111 calls to 3333  forward to 4444 = 4444 see 1111 (correct). However, currently the issue as below

 1111 calls to 3333  forward to 4444 = 4444 see 2222 (incorrect)

I have tried to change  "Always Display Original Dialed Number " to true in CUCM 9.1 but not effected (default is false)

ISDN -----Voice GW----H323------CUCM--------phone

Any help appreciated.

Best regards,

Tan

 

  • IP Telephony
1 ACCEPTED SOLUTION

Accepted Solutions

Please ensure you have the

Please ensure you have the command "isdn outgoing ie redirecting-number" under interface Se0/0/0:15 configuration.
//Suresh Please rate all the useful posts.
23 REPLIES

Hello TanPlease check the

Hello Tan

Please check the calling party selection under Call Routing Information - Outbound Calls in H.323 gateway configuration page.By default it is set as Originator. is it different in your configuration?

If it is set to Originator, it may be set to mainline number by your provider as the calling number is different from the ones you purchased from them. in that case you may try including the Redirecting number for those forwarded calls.

If calling party selection is set to Originator, please try checking the box "Redirecting Number IE Delivery - Outbound" and check the behaviour.

if the issue persists, please collect the debug isdn q931 for a test call and provide us the calling party, redirected party & called party numbers.

 

//Suresh

Please rate all the helpful posts

//Suresh Please rate all the useful posts.
New Member

Hi Suresh,Yes, it is et to

Hi Suresh,

Yes, it is et to Originator.

I've tried to check the box "Redirecting Number IE Delivery - Outbound" as your advice but not affected.

may i change any configure on voice gateway beside cucm?

Appreciate your help.

Best regards,

Tan

 

Cisco Employee

Hi Tan,Make sure you reset

Hi Tan,

Make sure you reset the gateway after making any changes.

HTH

Manish

New Member

Hi Manish,Not yet, you mean

Hi Manish,

Not yet, you mean is I must reset the voice gateway after any changes, right?

BR

Tan

Cisco Employee

Yes. 

Yes.

 

Hello Tan, could you please

Hello Tan,

 

could you please collect debug voice ccapi inout & debug isdn q931 for a test call with Redirecting number IE Delivery Outbound checked?

 

BR//Suresh

//Suresh Please rate all the useful posts.
New Member

Hi Suresh,Sure, i'll provide

Hi Suresh,

Sure, i'll provide you once i come back office.

BR

Tan

 

New Member

Hi Suresh,debug debug voice

Hi Suresh,

debug debug voice ccapi inout & debug isdn q931 as the attached file.

Appreciate your help.

BR

Tan

Hello Tan, I checked the

Hello Tan, I checked the debug and saw the gateway received the redirecting number from CUCM

 

Jun 13 16:35:49.442: //12515/00A680C50100/CCAPI/ccCallSetupRequest:
   Calling Number=66457700(TON=Unknown, NPI=ISDN, Screening=User, Passed, Presentation=Allowed),
   Called Number=981181689(TON=Unknown, NPI=Unknown),
   Redirect Number=52807, Display Info=
   Account Number=997318215, Final Destination Flag=TRUE,
   Guid=00A680C5-6528-B139-0100-79020A7D02FC, Outgoing Dial-peer=2

 

>> but when the call sent out to Telco, the redirecting number was not sent in the setup message.


Jun 13 16:35:49.446: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8  callref = 0x0BE0
    Sending Complete
    Bearer Capability i = 0x8090A3
        Standard = CCITT
        Transfer Capability = Speech  
        Transfer Mode = Circuit
        Transfer Rate = 64 kbit/s
    Channel ID i = 0xA9839F
        Exclusive, Channel 31
    Calling Party Number i = 0x0181, '66457700'
        Plan:ISDN, Type:Unknown
    Called Party Number i = 0x8/0, '81181689'
        Plan:Unknown, Type:Unknown

>> To send the redirecting number in the ISDN setup message, we need to configure the command "isdn outgoing ie redirecting-number" in interface Se0/0/0:15 configuration mode.

 

>> however when we configure the above command, we would still send the Redirect Number as 52807, I believe this is the internal extension number and the telco may not accept this and expect the  complete number.

>> So we need to translate this redirecting number to complete number by checking "Redirecting Party Transformation CSS"

>> You have to use the calling party transformation patterns for this, create a unique partition and CSS assign it on the redirecting transformation CSS, however in order to get it to work if you have a VM profile with any type of wildcard it will not to work with this case. so you'll have to remove any wildcards to get it to work.

 

BR, Suresh

Please rate all the helpful posts

//Suresh Please rate all the useful posts.
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