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Not possible to save new call number in Cisco 7962

Hi,

I´m one employee in a bank, I changed internal my desk and have now a new phone machine, with a different serial number, as before.

It was told to me on the hotline, that I´m not registered, therefore I can´t log in in cisco homepage and save any phone numbers on my

phone machine.

Please see attached the answer of the hotline:

Dear Osman,

Thank you for contacting Cisco.

If you do not have a service contract and want to purchase one, you may contact your Cisco service sales representative or the Cisco partner or reseller where you purchased the product. Cisco certified partners can be located at http://tools.cisco.com/WWChannels/LOCATR/openBasicSearch.do

Kindly note that alternatively you can post your question on Cisco Support Community https://supportforums.cisco.com/index.jspa

Cisco Support Community (CSC) is a knowledge base where users can collaborate, create and access the latest technical support content to solve real-world hardware and software issues in real time. The platform allows anyone to view content and submit feedback, but only registered users can edit, comment and create content including uploading images.

Regards

Sarah Samir

Customer Interaction Network

--------------- Original Message ---------------

From: Yenidede Osman (HVB - UniCredit) [Osman.Yenidede@unicreditgroup.de]

Sent: 2/16/2012 6:02 PM

To: web-help@cisco.com

Subject: AW: AW: AW: RE: Zugriff auf

http://tools.cisco.com/RPF/passwordreset.do

Hi Mohamed,

I use the phone, I´ve it on my table,

I want only save a number on the machine, Therefore I don´t understand the whole bureaucracy.

Is this really so difficult ??

I hope, this question is not impolite, I only don´t understand that.

Regards

osman

=================================================

I´ve got the following serial numbers:

CP-7962G

SN: FCH14209X3F

MAC: ACA016FC3F4D

TAN: 68-3429-01 D0

PID VID: CP-7962G V06

I appreciate your help in advance.

regards

osman yenidede

1 REPLY
Super Bronze

Not possible to save new call number in Cisco 7962

Hi Osman

Your phone will be managed by your internal IT department - Cisco don't have acces to it, and nor does anyone else.

You should speak to your internal support staff.

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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