I'm wondering what the best way to configure this is. we have a main number coming into an office at DN 8427. We have a group of people who work after hours at their desk and want to answer the 8427 number when the attendant is not there. (DN's 2721,2722,2723,etc)
If I put 8427 and 2721,2722,2723 in a pickup group, all the phones in that group are notified when each others phones are ringing. I just want the 2721,2722,2723 DN's to be notified if the 8427 is ringing.
1) Remove x8427 from attendant's phone and configure it as hunt pilot and configure 2721,2722,2723 in line group.
2) Configure a dummy ext(eg 1000) on attendant's phone but make sure Alerting name, display name, line text label are configured as 8427 and also make sure you have add the dummy ext in Hunt pilot 8427 as a 1st line.
Alerting name - 8427
display name - 8427
line text label - 8427
Hunt pilot - 8427
line group - 1000,2721,2722,2723
I gave this solution to many of the user its works well. But the disadvantage is, when attendan make internal calls, the other end person will recieve the caller ID as 1000(8427).
Just an idea... I f you have CUC you can route the call to a System Call Handler and apply a schedule to it so that during normal working hours it only rings onto the attendant's phone. Then during out-of-hours you can configure it to transfer to a Hunt Group similar to what Murali had suggested above...
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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