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New Member

Number cut off on CME

Hi all,

when receive a fax from a number of a customer my cme cut same digits.

For example when receive fax from 271090935 to 331755511, the CME cut two final digits 11 and route a call to internal 01.

This strange event occurs only on some numbers not all incoming fax.

I attached debug of a trace.

Below are some parts of the configuration:

dial-peer voice 101 pots

translation-profile outgoing OUTGOING

destination-pattern 0T

progress_ind setup enable 3

progress_ind alert enable 8

progress_ind progress enable 8

progress_ind connect enable 8

direct-inward-dial

port 0/0/0:15

!

voice-port 0/0/0:15

translation-profile outgoing OUTGOING

input gain -2

echo-cancel coverage 32

cptone IT

bearer-cap Speech

!

interface Serial0/0/0:15

no ip address

encapsulation hdlc

isdn switch-type primary-net5

isdn overlap-receiving T302 1000

isdn incoming-voice voice

isdn send-alerting

isdn negotiate-bchan

no cdp enable

!        

voice translation-rule 101

rule 2 /^\(...\)$/ /03317555\1/

!

!

voice translation-profile OUTGOING

translate calling 101

!

num-exp 331755501.. ..

num-exp 331755501... ...

num-exp 3317555.. ..

num-exp 3317555 01

Anyone help me please?

Thanks in advance.

M

Everyone's tags (5)
1 ACCEPTED SOLUTION

Accepted Solutions

Re: Number cut off on CME

Hi Marco.
Found the issue... remove direct-inward dial from dialpeer 101

HTH
Regards

Carlo

Sent from Cisco Technical Support iPhone App

Please rate all helpful posts "The more you help the more you learn"
30 REPLIES

Number cut off on CME

Hi Marco.

Can you try to modify your T302 value to 5000?

HTH

Regards

Carlo

Please rate all helpful posts

"The more you help the more you learn"

Please rate all helpful posts "The more you help the more you learn"
New Member

Number cut off on CME

Hi Carlo,

i changed value to 5000 but i have same issue.

New Member

Number cut off on CME

Hi Marco,

     You have a number expansion command configured :

num-exp 3317555 01

A num-expansion acts before an outbound dial-peer is matched. I havnt had a look at the debugs yet, but that might be kicking in. Although the CME should do a Digit Analysis for the entire digit dialed, which is :

331755511

I shall go over the debugs and let you know, but as a test, is it possible for you to remove that and try a call?

Regards,

Jagpreet

New Member

Number cut off on CME

Hi Jaqpreet,

in the past i tried to delete "num-exp 3317555 01" but i had other issue...i could not reach any phone number on that site.

New Member

Number cut off on CME

Marco,

     I understand. I shouldve looked at the debug before replying. Could you also please collect "deb isdn q931" along with "deb voice ccapi inout" and make another test call and share the same?

Regards,

Jagpreet

New Member

Number cut off on CME

Jagpreet,

i collect logs without "num-exp 3317555 01"?

New Member

Number cut off on CME

No, with it would be just fine. I dont think thats the issue. Right now, in the initial Digit Analysis, CME does not read the "11". If it were the Num-Expansion, that would kick in after this.

I just want to make sure the incoming digits are good from the PSTN.

Regards,

Jagpreet

New Member

Re: Number cut off on CME

Jagpreet,

attched debugs required.

p.s. there are 2 tabs on file .xls

Let me know.

Thanks.

New Member

Re: Number cut off on CME

Marco,

     In the incoming SETUP message from the PSTN, I see the called numbr as :

'3317555'

If we are dialing the correct number, then this is something you should contact the service provider about.

Regards,

Jagpreet

Please rate helpful posts.

New Member

Re: Number cut off on CME

Jagpreet,

yes correct number that i compose is 331755511, but if i call this number from mobile phone it works fine.

What I will ask the provider?

Thanks.

M

New Member

Re: Number cut off on CME

Marco,

     Show them the incoming SETUP message from the debug and ask them whats going on.

Regards,

Jagpreet

New Member

Re: Number cut off on CME

Marco,

You could try something like this to ensure that you "wait" for the overlap digits before hitting your number expansions.

voice translation-rule 100

rule 1 /^3317555\(..*\)$/ /\1/

!

voice translation-profile INCOMING

translate called 100

!

voice-port 0/0/0:15

translation-profile incoming INCOMING

It might also be possible to expand the voice translation-rule above so you don't need to use the number expansions.

Regards,

Phil

New Member

Re: Number cut off on CME

Hi phershaw,

can i try your suggestion, but i must delete my "translation-rule 101" or can i add it without delete?

@Jagpreet Thanks!

Thanks.

Marco

Re: Number cut off on CME

Hi Marco.

Yes you can add it as rule 2 in your translation-rule 101

HTH

Regards

Carlo

Please rate all helpful posts

"The more you help the more you learn"

Please rate all helpful posts "The more you help the more you learn"
New Member

Re: Number cut off on CME

Hi Carlo,

i added on my config and debug again but i see always Called Number=3317555 without 11 digits.

Thanks.

M

Re: Number cut off on CME

Marco.

If a call from mobile works fine and from fixed line not, this usually is a T302 or ISDN overlap issue.

While Mobile phones sends digits in en-bloc mode , fixed line do not, that's why I suggested you to modify T302 timer.

Another issue in your config is that you are missing "incoming called-number" part. to match incoming call (your gateway is matching dial-peer 100 for incoming).

So...

Please add the following dial-peer

dial-peer voice 200 pots

incoming called-number  33175T

direct-inward-dial

Try it and should work.

HTH

Regards

Carlo

Please rate all helpful posts

"The more you help the more you learn"

Please rate all helpful posts "The more you help the more you learn"
New Member

Re: Number cut off on CME

Hi Carlo,

thanks again for reply.

I added in config;

voice translation-rule 100

rule 1 /^3317555\(..*\)$/ /\1/

!

voice translation-rule 101

rule 2 /^\(...\)$/ /03317555\1/

!

!

voice translation-profile INCOMING

translate called 100

!

voice translation-profile OUTGOING

translate calling 101

!

voice-port 0/0/0:15

translation-profile incoming INCOMING

translation-profile outgoing OUTGOING

input gain -2

echo-cancel coverage 32

cptone IT

bearer-cap Speech

dial-peer voice 101 pots

translation-profile outgoing OUTGOING

destination-pattern 0T

progress_ind setup enable 3

progress_ind alert enable 8

progress_ind progress enable 8

progress_ind connect enable 8

incoming called-number 33175T

direct-inward-dial

port 0/0/0:15

!

maybe I'm wrong something but does not work.

Thanks.

M

Re: Number cut off on CME

Hi Marco.

Please add the dialpeer 200 I suggested and not in the outgoing dial-peer (please remove it from that) and add translation-profile incoming INCOMING on DP 200

Also activate debug isdn q931 and debug voip dialpeer inout and post here.

Thanks

Carlo

Please rate all helpful posts

"The more you help the more you learn"

Please rate all helpful posts "The more you help the more you learn"
New Member

Re: Number cut off on CME

Hi Carlo,

attached new debug and now it works with digit 11 and match DP 200.

But with this config can i do now outgoing call?

Thanks.

M

Re: Number cut off on CME

Hi Marco

Sure you can

Please remember to rate all helpful posts and mark as answered when you issue is solved

Thanks

Regards

Carlo

Please rate all helpful posts

"The more you help the more you learn"

Please rate all helpful posts "The more you help the more you learn"
New Member

Re: Number cut off on CME

Hi Carlo,

i try again and now and not works, below important parts of configuration is running:

voice translation-rule 100

rule 1 /^3317555\(..*\)$/ /\1/

!

voice translation-rule 101

rule 2 /^\(...\)$/ /03317555\1/

!

!

voice translation-profile INCOMING

translate called 100

!

voice translation-profile OUTGOING

translate calling 101

!

!

interface Serial0/0/0:15

no ip address

encapsulation hdlc

isdn switch-type primary-net5

isdn overlap-receiving T302 5000

isdn incoming-voice voice

isdn send-alerting

isdn negotiate-bchan

no cdp enable

!

voice-port 0/0/0:15

translation-profile outgoing OUTGOING

input gain -2

echo-cancel coverage 32

cptone IT

bearer-cap Speech

!

dial-peer voice 101 pots

destination-pattern 0T

progress_ind setup enable 3

progress_ind alert enable 8

progress_ind progress enable 8

progress_ind connect enable 8

direct-inward-dial

port 0/0/0:15

!

dial-peer voice 200 pots

translation-profile incoming INCOMING

incoming called-number 33175T

direct-inward-dial

!

!

num-exp 331755501.. ..

num-exp 331755501... ...

num-exp 3317555.. ..

num-exp 3317555 01

Number cut off on CME

Hi Marco

can you please activate debug isdn q931 and debug voip dialpeer inout during a failing call and post here?

Thanks

Carlo

Please rate all helpful posts

"The more you help the more you learn"

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New Member

Re: Number cut off on CME

Hi Carlo,

attached new debug for a failing call.

Thanks.

M

Number cut off on CME

Hi Marco.

I also asked a debug isdn q931.

Thanks

Carlo

Please rate all helpful posts

"The more you help the more you learn"

Please rate all helpful posts "The more you help the more you learn"
New Member

Number cut off on CME

Hi Carlo,

see the tab of excel file :-)

Thanks.

Marco.

Re: Number cut off on CME

Hi Marco.
Found the issue... remove direct-inward dial from dialpeer 101

HTH
Regards

Carlo

Sent from Cisco Technical Support iPhone App

Please rate all helpful posts "The more you help the more you learn"
New Member

Re: Number cut off on CME

Hi Carlo,

i deleted "direct-inward" on DP 101 debugged call and works fine....tomorrow will test direclty in office (now i tested on remote).

If I understand correctly now there are 2 DP: 101 for outgoing call from internal to external and 200 for incoming call from external to internal. Now DP 200 match "translation-rule 100".

I did not understand what I did wrong, with original configuration wih only "dial-peer voice 101 pots" could not work?

Thanks.

M

Re: Number cut off on CME

Hi Marco.

Correct, DP 101 is for outgoing and 200 for incoming calls.

The problem was that calls was matching DP 101 because of the direct-inward dial. The vg tried to match first sent digits

3317555 without waiting for further digits and 3317555 was matched and calls were sent to 01 destination

Now, matching DP 200 and incoming called-number 33175T VG waits for further digits.

Hope this explanation would help you.

Regards

Carlo

Please rate all helpful posts

"The more you help the more you learn"

Please rate all helpful posts "The more you help the more you learn"
New Member

Re: Number cut off on CME

Hi Carlo,

sorry for delay. I tested and works fine now.

Thanks a lot for support.

MM

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