I am trying to figure out the relations between IVR port verses CTI port and CMT channel. I have IPCC Premium with 300 IVR ports. My understading is that when a call is sent to a route point, IPCC uses 1 IVR port for the CTI port to process the call. Once the call goes thru a script I understand it requires a CMT channel to collect DTMF digits. Does a CMT channel use up another IVR port? Does that mean it requires 2 IVR ports minimum per each call?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...