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Object not found user - Call Manager / Unity Voice Mailbox

Hi Everyone,

I'm new to cisco callmanager and I can't seem to figure what's caused the error message " Object not found User" (please see attachment) in Call Manager. When I was migrating one of our user from hard phones to softphone for some reason his unity voicemailbox got deleted.

I tried wiping out his phone from call manager, check if the user object is in unity database "run cuc dbquery unitydirdb select * from tbl_globaluser where dtmfaccessid='USER EXTENSION' - not found and replicate LDAP - no go

Call Manger -
Unity Version -  7.1.3ES26.32900-26

I opened a  case with cisco but the tech can't seem to figure it out either and he wanted me to reboot my pbx server. I was looking at recreating my user on LDAP and I know that will work but I figure this forum might be able to give more idea on how to fix it.

Any help is much appreciated.

Thank you,


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