Occasional intermittent fast busy on 9+ local and 9,1+ long distance
I have no voice experience other than managing the Directory Numbers of internal phones. Our two voice guys have left in the last few months and there was no real training about what to do for cases like this.
The calls go out two different T1s (from what I can tell) on a 2911. Is there a way I can tell how many lines are being used? I am wondering if maybe due to the number of phones we have added lately tying up all of the external lines. I really have no idea!
Occasional intermittent fast busy on 9+ local and 9,1+ long dist
A good place to start your troubleshooting is to pull the CDRs. You can import the CDRs to a CSV file a look for calls with disconnection code other than 0 or 16 and also to determine which side dropped the call. You can post here your findings and we can tell you the meaning of the error code.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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