I have the RCC working between OCS and CME 8.0. I am able to call 91xxxxxxxxxx by typing in the search window of the OC client, the Cisco phone goes off hook and dials the number.
The problem is when I try to call a contact in the outlook the phone goes off hook but it does not dial. The number is in the following format 1 (xxx) xxx-xxxx or 1xxxxxxxxxx. I tried to use the normalization rule to remove the + and add a 9 but its not working.
I have the following rule in the Company_Phone_Number_Normalization_Rules.txt
Can some one please guide me how to resolve the issue.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...