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New Member

One Button Agent login Problem

I have built the One Button Agent Login service and subscribed a test EM agent to it, but I get an error when trying to use it that says: "Error, Invalid Input". If I log the agent in through EM it works fine. If I paste the URL provided by Cisco into my browser, it looks like this:

<CiscoIPPhoneText>

<Title>Error</Title>

<Text>Invalid input.</Text>

<Prompt />

- <SoftKeyItem>

<Name>OK</Name>

<URL>Key:Services</URL>

<Position>1</Position>

</SoftKeyItem>

</CiscoIPPhoneText>

Can someone help me with this? Thanks!

Brett

2 REPLIES
Silver

Re: One Button Agent login Problem

Could you provide more info about your service configuration?

New Member

Re: One Button Agent login Problem

I built the service according to Cisco's recommendations with

Username

Password

Extension

and pointed it to the URL that looks like this with the IP address to my IPCC Express server:

http://xxx.xxx.xxx.xx:yyyy/ipphone/jsp/sciphonexml/IPAgentLogin.jsp

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