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One of my unity subscribers cant forward voice mails to another subcriber

For some reason one of my subscribers is unable to forward voicemail to another subcriber..

3 REPLIES
Bronze

Re: One of my unity subscribers cant forward voice mails to anot

Can you give us more info? What happens when they attempt to forward the voicemail? Is this voicemail only or unified messaging?

-- -Mark Turpin
Bronze

Re: One of my unity subscribers cant forward voice mails to anot

Can you give us more info? What happens when they attempt to forward the voicemail? Is this voicemail only or unified messaging?

-- -Mark Turpin
New Member

Re: One of my unity subscribers cant forward voice mails to anot

I actully find the solution, after digging on unity. and using moh tester.

aPARENTLY THIS HAPPENS WITH THE PERSON CREATING THE EXCHANGE ACCOUNT

DOESNT SELECT

ALLOW INHERITANCE

after doing the following task it could take sometime to propagate.

To resolve issues with user unable to forward messages (getting

unavaible to comple call and hang up)

Log in to unity with unityinstall account user name

Go to Active Directory Users and Computers (microsoft exchange)

Go to view and select (advance features)

otherwise you wont be able to see the security tab once the user has been selected

Then select the domain Look for the user having the problem)

Select user having problems with

go to (security tab) then select ADVANCED..

Then select

Allow inheritable permissions from the parent to propagate to this

object and child objects....

click apply

then click ok

AFTER this go to either the command prompt and type

D:

cd commserver/techtool

dohproptest -a password XXXX

select mailusers

select the user having problem with\

then click LOGOUT USER (u should see mailbox disabled)

then select GET USERS MAILBOX BUTTON

CLICK OK

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