Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

One of the phone getting error on the display while talking to customer

The agent gets a sudden error on the phone display saying "DSP keep alive timeout" At that very moment, agent is not able to hear the customer at all. The call is still active. When the agent puts the customer on hold and retrieves after a few seconds, she is able to hear the customer and everything is fine. This happened after the upgrade from 3.3.5 to 4.2.3SR1 Phone load P00308000500; DSP 4.0(4.0)[A0]; Hardware Revision 4.1; Boot load PC0303010001.

4 REPLIES
Bronze

Re: One of the phone getting error on the display while talking

Time to replace the phone ...check Bug given below

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeb85080

New Member

Re: One of the phone getting error on the display while talking

thanks for the reply

Hall of Fame Super Gold

Re: One of the phone getting error on the display while talking

Good finding, nevertheless I would reflash the phone with a latest release and try, before getting an RMA.

New Member

Re: One of the phone getting error on the display while talking

hi, how would you reflash the phone. Do you mean with the latest load or is it something else?

130
Views
0
Helpful
4
Replies
CreatePlease to create content