onramp fax problems

[js]

Hello,

I'm currently working on configuring onramp Fax on a Cisco 3825 with IOS 12.4(15)T9. We have Cisco CallManager Express 4.1 and Cisco Unity Express 3.1(NME-CUE module)

I got some questions:

I've configured the necessary dial-peers, one inbound pots and one mmoip.We have a faxmachine here in our office, so when I send a fax to 00765724099 it doesn't work. It dials the string but after 40 seconds it just disconnects with I think a busy tone.

With show dial-peer voice 2000, I get Last Disconnect Text is "no user answer (19)",

With show dial-peer voice 3000, I get disconnect-cause = `no-service'

What am I doing wrong here?

If you need more information about my configuration, just ask.

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Below part of my configuration:

fax interface-type fax-mail
mta send server 192.x.x.x port 25
mta send with-subject both
mta send mail-from username gb
!
application
  service onramp flash:app_faxmail_onramp.2.0.1.3.tcl
  !

voice-port 0/0/0
translate calling 1
compand-type a-law
cptone NL
!

dial-peer voice 2000 pots
description Binnenkomende gespreken ISDN
service onramp
incoming called-number 765724099
direct-inward-dial
port 0/0/0

dial-peer voice 3000 mmoip
description FAX
service fax_on_vfc_onramp_app out-bound
destination-pattern 765724099
information-type fax
session target mailto:gb@cm.nl
!

Thanks,

~Grant

[js]

Alright.

I stumbled upon a major issue here. Once serivce onramp is configured on dial-peer voice 2000 pots, people aren't able to reach us anymore. debug isdn q931 gives the following output:

000213: *Dec 25 23:16:28.779 WEST: %ISDN-6-LAYER2UP: Layer 2 for Interface BR0/1/0, TEI 0 changed
000214: *Dec 25 23:16:28.831 WEST: ISDN BR0/1/0 Q931: RX <- SETUP pd = 8  callref = 0x55
        Sending Complete
        Bearer Capability i = 0x8090A3
                Standard = CCITT
                Transfer Capability = Speech
                Transfer Mode = Circuit
                Transfer Rate = 64 kbit/s
        Channel ID i = 0x81
                Preferred, B1
        Calling Party Number i = 0x2181, '618016387'
                Plan:ISDN, Type:National
        Called Party Number i = 0xA1, '765724030'
                Plan:ISDN, Type:National
        High Layer Compat i = 0x9181
000215: *Dec 25 23:16:28.839 WEST: ISDN BR0/1/0 Q931: TX -> CALL_PROC pd = 8  callref = 0xD5
        Channel ID i = 0x89
                Exclusive, B1
000216: *Dec 25 23:16:28.855 WEST: ISDN BR0/1/0 Q931: TX -> DISCONNECT pd = 8  callref = 0xD5
        Cause i = 0x8081 - Unallocated/unassigned number
000217: *Dec 25 23:16:29.087 WEST: ISDN BR0/1/0 Q931: RX <- RELEASE pd = 8  callref = 0x55
        Cause i = 0x8081 - Unallocated/unassigned number
000218: *Dec 25 23:16:29.087 WEST: ISDN BR0/1/0 Q931: TX -> RELEASE_COMP pd = 8  callref = 0xD5

I also did a debug voip ccapi inout and saw when service onramp was configured that the calls always went through dial-peer voice 2000 pots which had the service onramp configured on it.

We have 3 more dial-peer voice pots configured for incoming ISDN calls.

This is the config WITH onramp configured. But I took it out for now, because we need to be reachable for our customers.

dial-peer voice 2000 pots
description Binnenkomende gespreken ISDN

service onramp
incoming called-number .T
direct-inward-dial
port 0/0/0
!
dial-peer voice 2001 pots
description Binnenkomende gespreken ISDN
incoming called-number .T
direct-inward-dial
port 0/0/1
!
dial-peer voice 2002 pots
description Binnenkomende gespreken ISDN
incoming called-number .T
direct-inward-dial
port 0/1/0
!
dial-peer voice 2003 pots
description Binnenkomende gespreken ISDN
incoming called-number .T
direct-inward-dial
port 0/1/1

How can I configure this so that it works with service onramp? I'm thinking the issue lies with DID, not sure tho. Not an expert

Thanks,

~Grant

[js]

Just tried something.

When dial-peer voice 2000 pots is configured the following way:

dial-peer voice 2000 pots
description Binnenkomende gespreken ISDN
service onramp
incoming called-number 765724099
direct-inward-dial
port 0/0/0

It works just fine. Incoming ISDN calls work fine. As soon as I configure dial-peer voice pots the following way:

dial-peer voice 2000 pots
description Binnenkomende gespreken ISDN
service onramp
incoming called-number .T
direct-inward-dial
port 0/0/0

Like this, incoming ISDN calls fail.

We have 3 numbers that will use the onramp faxing. I thought if I configure .T on dial-peer voice 2000 pots, the router would recognize the call as fax and use that dial-peer etc. Guess I was wrong. The 3 numbers that will be used for onramp fax all begin the following way: 7657240xx .

How can I do this?

Thanks,

~Grant

[paolo bevilacqua]

The configuration depends on what you want to do with the other numbers.

[js]

Lets say I want to use 765724099, 765724038, 765724039 as my faxing numbers and each of them having a different emailbox. Have those 3 numbers use dial-peer voice 2000 pots and have the rest of the telephonenumbers we have go through the other dial-peers.

Thanks,

~Grant

[paolo bevilacqua]

You need to configure one DP with service onramp for each number.

For the remaining numbers, you need to specify exactly what do you want to do with them.

[js]

So if I understand this correctly, I need 3 dial-peers in total for the onramp fax?

Onramp fax:

dial-peer voice 2000 pots
description Binnenkomende gespreken ISDN
service onramp
incoming called-number 765724099
direct-inward-dial
port 0/0/0

dial-peer voice 2001 pots
description Binnenkomende gespreken ISDN
service onramp
incoming called-number 765724038
direct-inward-dial
port 0/0/0

dial-peer voice 2002 pots
description Binnenkomende gespreken ISDN
service onramp
incoming called-number 765724039
direct-inward-dial
port 0/0/0

Normal calls(DP 2003 - .....)

dial-peer voice 2003 pots
description Binnenkomende gespreken ISDN

incoming called-number .T
direct-inward-dial
port 0/0/0

Is this a correct configuration? Also, what about the port . Can I use port 0/0/0  for all 3 onramp dial-peers?

Thanks,

~Grant

[paolo bevilacqua]

You need as many DPs for as many patterns you have. In fact you could merge DP 2001 and 2002 with called-number 76572403[89]

Port does not matter for incoming DP on ISDN and you can omit it.

The DP for other calls should use called-number .+

[js]

Alright, Thanks.

Going to try that.