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Opt out from CH going to wrong destination

I am encountering an intermittent issue where when callers to one site (Call Handler) press 0 during the greeting, are instead of going to that sites operator they are going to another sites operator.  I double checked and the zero out is programmed correctly.  This happens intermittently so it is not an issue that can be easily recreated.

I did run a CDR report on one call that experienced this.  It showed the caller DID calling to the correct sites Call Handler and using the correct gateway.  The next line item shows the same DID calling the other sites CH.  Very strange.

36Transfer2
3354624
2
1
46540156
46540159
7176694790
null
52950
AllPhones
52950
AllPhones
52950
AllPhones
null null
null null
37Transfer2
3354624
2
2
46540156
33172072
7176694790
null
26350
AllPhones
26350
AllPhones
8000
AllPhones
null null
null null

                Are their other tools I can use to pull more information to see why this occurs so randomly?

Thanks

Running CUCM, Connections 8.5

2 REPLIES
Cisco Employee

Opt out from CH going to wrong destination

For a start we need to capture a failed/incorrectly routed call. Then we can gather CUCM SDI traces to compare a working and a non-working call.

Tapan

New Member

Opt out from CH going to wrong destination

I have limited experience gathering SDI traces but can manage that.  What method would be best to capture a failed routed call?  I was looking at the Analyze call path option in RTMT.

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