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original called# in CAD shows agent ext

Hi,

I was just wondering if there a way to display the orignal called number (which is the trigger number of a UCCX application for queue) to show on CAD. currently it shows hte original calling number fine but for the orginal called number it only displays my agent ext.

i have turned "retain forward information" or even "diaplay orginal dialed number" in the cucm service parameters to true with no luck.  i restarted cad and phone after making those service parameter changes but didnt restart server /ccm service. does it matter? 

is there any other way to get it show up correctly on CAD.  attached is the pic showing what i meant by original called#.           

uccx ver 8.0.2.11005-20

cucm ver 8.0.3.23900-5

much appricicated and thank you.

vijay

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