Hello everyone. I have a question about how to preserve the original calling number (customer number) when transferring from one IPCCE Agent to another Agent . The system is UCCE 7.5 with CTI OS Toolkit, CVP 7.0 and CUCM 7.1.3.
After agent talks to the caller he might need to transfer the call to another IPCCE Script number in which another department Agents are handling calls.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...