I have a group of Sales users who are very interested in the following functionality: being able to select any string of digits within their Windows envinronment (be it Notepad, Word, or inside a FileMaker Pro window), and dial using their IP phone.
We've already tested Cisco's Click-to-Call "plugin" (if you will) with varying rates of success. Application Dial Rules and all aside, it's not full-featured enough for what they want (true OS-wide integration, instead of just within Office and Firefox/MSIE).
So my question is this: what are folks using out there? What have you found that will give this functionality? Obviously there is a price tag attached.
Please sound off in your reply. Anything that could point me in a direction (any direction!) worth considering is highly appreciated.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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