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Community Member

oulook contact dialing

older callmgrs had a feature where you downloaded the tsp plugin to user desktop and user could then right click a contact and it would be automatically dialed on their ip phone. there was a pdf for it but it stated that this was not tac supported.

Does anyone know if this works on the new ucm6 cm's and if so, how is it done?

thanks

Rob

2 REPLIES
Green

Re: oulook contact dialing

Hi Rob it should work

Associate Phone To user, add User to CTI Enabled Users group

We are encouranging our customers to use Click to call Application (You can download it from Widgets section) or CUPC OutLook bar.

Check this URL:

http://www.burg-halle.de/uploads/media/Outlook-Cisco-Integration.pdf

Community Member

Re: oulook contact dialing

thanks

I sent client that URL doc and he installed tsp but app does not "see" his phone. He opened case but tac said it is not supported.

I'll double check the user group setting & send him info on click to call.

thanks again

Rob

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