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Out bound calls random failures

Tim Jarrell I T Tech PWCS        I am looking to see if anybody could tell me what this means. I have had complaints at one of our schools that users are complaining of experencing dropped calls or when trying to make a call that the user gets a overfow tone like a fast busy and the call will not go through. When just before their las

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Cisco IOS Software, 3800 Software (C3825-ADVIPSERVICESK9-M), Version 15.1(4)M6,

RELEASE SOFTWARE (fc2)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2013 by Cisco Systems, Inc.

Compiled Thu 14-Feb-13 06:18 by prod_rel_team

ROM: System Bootstrap, Version 12.4(13r)T15, RELEASE SOFTWARE (fc1)

PSHS-3825.10 uptime is 3 weeks, 5 days, 18 hours, 52 minutes

System returned to ROM by reload at 20:11:47 UTC Tue Aug 20 2013

System image file is "flash:c3825-advipservicesk9-mz.151-4.M6.bin"

Last reload type: Normal Reload

 

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

Cisco 3825 (revision 1.2) with 487424K/36864K bytes of memory.

Processor board ID FTX1446AH31

2 Gigabit Ethernet interfaces

24 Serial interfaces

2 Channelized T1/PRI ports

1 Virtual Private Network (VPN) Module

4 Voice FXO interfaces

DRAM configuration is 64 bits wide with parity enabled.

447K bytes of NVRAM.

126000K bytes of ATA System CompactFlash (Read/Write)

 

License Info:

License UDI:

-------------------------------------------------

Device# PID SN

-------------------------------------------

CISCO3825 FTX1446AH31

 

 

Configuration register is 0x2102

o 7034414211 PSHS 7021

*Sep 16 15:03:11.592: %ISDN-6-CONNECT: Interface Serial0/0/0:22 is now connected

to 7035902703 N/A

*Sep 16 15:03:16.868: %DSPRM-2-DSPALARM: Received alarm indication from dsp (0/2

). Resetting the DSP.

*Sep 16 15:03:16.868: %DSPRM-3-DSPALARMINFO: 0018 0000 0080 0004 0009 4900 7469

6563 686F 2831 3538 2900 7D7C FAFA 7DFD F8F9

*Sep 16 15:03:16.868: %DSPRM-3-DSPALARMINFO: tiecho(158)

*Sep 16 15:03:19.448: %DSPRM-5-UPDOWN: DSP 2 in slot 0, changed state to up

*Sep 16 15:03:21.576: %ISDN-6-DISCONNECT: Interface Serial0/0/0:0 disconnected

from 5402882844 , call lasted 77 seconds

*Sep 16 15:03:48.524: %DSPRM-2-DSPALARM: Received alarm indication from dsp (0/2

). Resetting the DSP.

*Sep 16 15:03:48.524: %DSPRM-3-DSPALARMINFO: 0018 0000 0080 0004 0009 4900 7469

6563 686F 2831 3538 2900 2A30 3B42 F0B6 BB53

*Sep 16 15:03:48.524: %DSPRM-3-DSPALARMINFO: tiecho(158)

*Sep 16 15:03:50.092: %ISDN-6-CONNECT: Interface Serial0/0/0:20 is now connected

to 7034978161 N/A

*Sep 16 15:03:51.108: %DSPRM-5-UPDOWN: DSP 2 in slot 0, changed state to up

*Sep 16 15:04:08.420: %DSPRM-2-DSPALARM: Received alarm indication from dsp (0/2

). Resetting the DSP.

*Sep 16 15:04:08.420: %DSPRM-3-DSPALARMINFO: 0018 0000 0080 0004 0009 4900 7469

6563 686F 2831 3538 2900 CE7B EBCB CAD6 D6CD

*Sep 16 15:04:08.420: %DSPRM-3-DSPALARMINFO: tiecho(158)

*Sep 16 15:04:11.008: %DSPRM-5-UPDOWN: DSP 2 in slot 0, changed state to up

*Sep 16 15:04:14.440: %ISDN-6-DISCONNECT: Interface Serial0/0/0:20 disconnected

from 7034978161 , call lasted 24 seconds

*Sep 16 15:04:16.524: %DSPRM-2-DSPALARM: Received alarm indication from dsp (0/2

). Resetting the DSP.

*Sep 16 15:04:16.524: %DSPRM-3-DSPALARMINFO: 0018 0000 0080 0004 0009 4900 7469

6563 686F 2831 3538 2900 7975 7876 787A 7B7F

*Sep 16 15:04:16.524: %DSPRM-3-DSPALARMINFO: tiecho(158)

*Sep 16 15:04:17.940: %ISDN-6-CONNECT: Interface Serial0/0/0:20 is now connected

to 7037917238 N/A

*Sep 16 15:04:19.108: %DSPRM-5-UPDOWN: DSP 2 in slot 0, changed state to up

t call the call went through just fine. Incoming calls are working fine. This only effects outbound calls.  Thanks Tim..

Tim Jarrell I T Tech PWCS
4 REPLIES

Out bound calls random failures

Can you post the topology, type of your phone system and any relevent information to your issue?

A good place to start is to get a call example of a dropped call from end users and find the disconnection code in the CDRs.

Please rate helpful answers? 

Out bound calls random failures

Hi,

kindly advise about your setup, call manager or CME. how many analaog lines you have ?

HTH

Anas

please rate all the helpful posts

Out bound calls random failures

It seems to be a DSP Crash, can you change IOS to the latest "T" train?

HTH

--
Jorge Armijo

Please remember to rate helpful responses and identify helpful or correct answers.

-- Jorge Armijo Please remember to rate helpful responses and identify helpful or correct answers.
VIP Purple

Out bound calls random failures

Hi Tim,

Can u share the output of command show voice dsp group all from router?

regds,

aman

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