I am looking for an easy solution for the following scenario.
After the defined business hours (CCM ToD?) an inbound caller should hear an announcement (e.g. "Sorry we are currently out of office") before the call gets connected and the IP phone rings. I am not looking for a solution to put the caller to a Voice Mail system, but more to let them hear the announcement and then let the call pass.
I am using CCM 4.1(3), H.323 gateways, Gatekeeper. What would be the easiest way to achieve that (maybe to an IVR....)?
i know you are not looking for a VM solution but these are the two options i normally have.
1. Using Call Handlers in Unity (VM :( ) and in there i can specify the time. i have the prompt saying sorry office closed and then goes to the "night service" or they can dial the party ext as normal.
2. used the IPCC express (AA) and did the same thing. created a simple script - Specify the TOD for the call routing and the associated prompts.
Not too sure if this is what you meant but this is how i normally distinguish between the working/non-working and weekend hours.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...