Solved: Outbound dialing issues with new prefix

Ray Morehead · ‎05-21-2012

We are having an issue with a new prefix when dialing out....

Its supposed to be a local number but when my customer tries to dial the outside digit 9 plus the local number they get a busy signal.

If they dial it 9+1 then they are able to get out but it charges them long distance even though its a local call.

Has anyone dealt with this? or does anyone know how to fix this?

FYI....im 6 months new at dealing with cucm so my knowledge of the system is still limited...

Thanks in advance for your help..

Ayodeji Okanlawon · ‎05-22-2012

SO the first call gets a user busy message from the Telco.

Calling Party Number i = 0x0081, '402483XXXX'

Plan:Unknown, Type:Unknown

Called Party Number i = 0xA1, '402465XXXX'

1757362: May 22 2012 10:21:52.680 CDT: ISDN Se0/0/0:23 Q931: RX <- DISCONNECT pd = 8 callref = 0x9B7D

Cause i = 0x8491 - User busy

I belive this call should be fine if the other phone is not on a call or faulty. This looks ok.

The second call does not even get setup. Once the gateway sends a setup request your telco disconnects the call.

Cause i = 0xC28A - Prefix 1 not dialed

I think you need to speak with your telco. Not much you can do and its not a cucm problem.

HTH, please rate useful posts

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View solution in original post

Chris Deren · ‎05-21-2012

What system? CUCM, CME?

You need to make sure you have matching route pattern if using CUCM and dial-peer on the GW if using H323/SIP or dial-peer if using CME.

Chris

Ray Morehead · ‎05-21-2012

We're using CUCM 8.6 skinny with VG224 gateway using dial peer.

I apologize if my lingo isnt very accurate.

Thanks for your help.

Ray

Ayodeji Okanlawon · ‎05-21-2012

Hi,

I amnot sure you are using Vg224 for outbound calls. You must have a different gateway to use for PSTN calls.

For local calls to work, you will need to create the appriopriate patterns to route out.

Can you give an example of a local number you are trying to dial? and can you send the config on your gateway..What type of gateway? is it MGCP or H323. On cucm, you need to also ensure that you have the proper route pattern configured

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Ray Morehead · ‎05-21-2012

Your correct...we only use the vg224 for the analog phones in our patient rooms(this is a small hospital) as well as our faxes.

We already have a route pattern for all local calls:

Route Pattern: 9@

Route Partition: PT_MRH_Local

Numbering Plan: NANP

Route Filter: RF_Local10-digit

Discard Digits: PreAT

Why wouldnt I be able to use this pattern?

BTW...the number we are trying to reach is 9402904XXXX....we have multiple other prefixes that work just fine on this pattern. What do I need to change?

Thanks for your help!

Ray

Chris Deren · ‎05-21-2012

can you post your Route Filter?

Juding by its name it is only for 10 digit dialing. For 11 digit dialing simply add following route pattern:

9.1[2-9]XX[2-9]XXXXXX

HTH,

Chris

Ray Morehead · ‎05-21-2012

Hi Chris,

Route Filter: RF_Local10-digit

So I configured the route pattern with what you suggested, however do I need to replace the current route pattern in place for local calls or does that matter?

Chris Deren · ‎05-21-2012

It depends if you need it. If 10 digit dialing does not work for any area codes then that would not be needed.

HTH, please rate all useful posts!

Chris

Ray Morehead · ‎05-21-2012

Just did a debug on our voice router and this is what I just got back....

= 8 callref = 0x17C1

1756724: May 21 2012 15:50:51.348 CDT: ISDN Se0/0/0:23 Q931: RX <- CONNECT pd = 8 callref = 0x97C0

Progress Ind i = 0x8482 - Destination address is non-ISDN

1756725: May 21 2012 15:50:51.352 CDT: ISDN Se0/0/0:23 Q931: TX -> CONNECT_ACK pd = 8 callref = 0x17C0

1756726: May 21 2012 15:50:53.912 CDT: ISDN Se0/0/0:23 Q931: TX -> SETUP pd = 8 callref = 0x17C3

Bearer Capability i = 0x8090A2

Standard = CCITT

Transfer Capability = Speech

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA9838D

Exclusive, Channel 13

Calling Party Number i = 0x0081, '100908'

Plan:Unknown, Type:Unknown

Called Party Number i = 0xA1, '402904XXXX'

Plan:ISDN, Type:National

1756727: May 21 2012 15:50:53.940 CDT: ISDN Se0/0/0:23 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x97C3

Cause i = 0xC28A - Prefix 1 not dialed

I'll be calling our local carrier tomorrow...I'll keep you posted.

Thanks!

Chris Deren · ‎05-21-2012

Looks like you are not sendin the 1, make sure you are not stripping it on CUCM or GW if using H323/SIP for GW.

If using H323/SIP can you provide "debug voice dial-peer" and "sh run"?

Chris

Ray Morehead · ‎05-21-2012

Chris,

We use sccp here, but i did a "debug voice dialpeers" then the show run and here is what we have configured for dial-peers. We shouldnt need to dial a 1 in order to call this prefix as it is a local number. So Im thinking this might be a carrier issue, not with cucm...unless you see something else? This config is off of our voice router.

~Ray

mgcp profile default

!

dial-peer voice 999000991 pots

service mgcpapp

!

dial-peer voice 1 pots

incoming called-number .

port 0/0/0:23

!

dial-peer voice 2 pots

incoming called-number .

!

dial-peer voice 9911 pots

trunkgroup Outbound-TG1

description ***** Emergency 911 *****

destination-pattern 9911

forward-digits 3

!

dial-peer voice 9100 pots

trunkgroup Outbound-TG1

description ***** Local *****

destination-pattern 9[2-9]..[2-9]...... <<---Wouldnt this configuration allow me to call 9402904XXXX as local?

forward-digits 10

!

dial-peer voice 9110 pots

trunkgroup Outbound-TG1

description ***** LD Dialing *****

destination-pattern 91[2-9].........

forward-digits 11

!

dial-peer voice 9411 pots

trunkgroup Outbound-TG1

description ***** Information *****

destination-pattern 9.11

forward-digits 3

!

dial-peer voice 9011 pots

trunkgroup Outbound-TG1

description ****** International Dialing *****

destination-pattern 9011T

prefix 011

!

dial-peer voice 8911 voip

description ***** Emergency 911 *****

preference 10

destination-pattern 9911