I have added 30 new DDI's on voice gateway. these DDI's are working fine when an outside caller calls in on specific DDI. but when user is dialing out with thier own DDI the number to the calling party recieves our main number.any help will be appreciated.
This can be attributed to one of two things or possibly both. Either CLIP is not enabled by the telco, hence the telco is assigning the main billing number.
Secondly, have you configured your DNs with the appropriate external phone mask? If you have then ensure that you have enabled the Use external phone-mask option and set to ON within the route-group details when you edit the specific gateway Route-List.
Open the gateway Route-List, then click on the route-group details on the left.
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