Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

Outlook causing MWI to go out.

Need some help on this one. It seems I have a user that gets a voice mail and MWI will light. It will stay lit for about 20 seconds and then it goes out. I think somehow Outlook is marking them read without the user reading them.

Any suggestions or ideas please advise

4 REPLIES
Hall of Fame Super Red

Re: Outlook causing MWI to go out.

Hi Jason,

I'm sure you are on the right track here :)

I just read about a similar problem the other day that had to do with new messages being moved to a Subfolder in Outlook.That causes the MWI to light briefly and then go out when the message is moved. This is an expected behaviour. Have a look at these two answers from one of my favourite NetPros Tcat!

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Unified%20Communications%20Applications&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddce661/0#selected_message

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Phone%20Services%20for%20End%20Users&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddcc8a8/0#selected_message

Hope this helps!

Rob

New Member

Re: Outlook causing MWI to go out.

User must be having rules set in MS Outlook for VM to be moved to a different folder.

Re: Outlook causing MWI to go out.

I have checked in her outlook and the VM is not getting moved to any sub folders it is in the inbox folder.

What I think is going on is that I have an user error. I think that she is clicking on the message and not playing the wave file. Her thinking may be that this message would still appear new to Unity. I appreciate the help though. Thanks

Re: Outlook causing MWI to go out.

To show the user what happens, you can mark the voicemail as new in Outlook, and it will turn the MWI light on the phone.

127
Views
5
Helpful
4
Replies