Outlook plug-in for Webdialer

[James Hawkins]

Hi,

In the Webdialer documentation I have seen reference to a plug-in for Outlook that allows stored contacts to be called using Webdialer.

Does anyone know where this plug-in may be obtained? Do Cisco or Microsoft do something or is a third party application required such as Outlook Dialer for Digital Dynamics?

http://www.digdyn.com/portal/Products/IPTelephony/OutlookDialer/tabid/78/Default.aspx

If a third party product is required which are the best options?

I have previously used TSP with Outlook but believe that it is not supported by TAC as it is not scalable. The site I am working on has 4000 users so ideally I want something that TAC are happy with.

[chris.sibley]

I'm also searching for something that does the job due to tapi restrictions. The best one I've found so far is here click2dial http://www.4-ipt.com/

[dkirby]

Which version of CCM is the site using?

[James Hawkins]

The site is using 4.1(3) but answers for any version of CallManager are welcome.

[sbuvat]

We are using the same CCM version and would also be interested by this tool.

Thanks,

Olivier

[Darren Parkinson]

It should be pretty straight forward to create a simple dialer app for outlook, either using VBS, or using the Visual Studio Tools for Office to create an Outlook plug-in.

The actual code to dial a number using Webdialer is relatively simple using the wds.makeCallSoap(cred, "7067", prof) type of syntax which specifies the credentials and the profile to use. If you have Visual Studio, you just need to add a Web Reference to the WSDL file and then use code like the following:

Credential cred = new Credential();

cred.userID = "username";

cred.password = "password";

UserProfile prof = new UserProfile();

prof.user = "username";

prof.lineNumber = "8857";

prof.locale = "default";

prof.supportEM = true;

prof.deviceName = "";

Webdialer.WebdialerSoap wds = new Webdialer.WebdialerSoap();

wds.Url = "http://172.16.19.30/wdsoap/servlet/rpcrouter";

CallResponse resp = new CallResponse();

resp = wds.makeCallSoap(cred, "7067", prof);

Hope that helps... If you need any additional information, let me know...

[rameshbalajiv]

Darren:

I am looking into developing new web based dialer application with list of all phones from active directory.

Please let me know if you have any thoughts from Web Dialer API and .Net or Java platform.

Thank You

Ramesh Vasudevan

[Darren Parkinson]

Hi,

If you are using Call Manager, there is already a directory application available with all the people on your Call Manager, and if it is integrated with your AD, then the work is already done.

If you go to ccmuser page and select the directory option, Webdialer is then used to dial the numbers.

Outside of that, Webdialer is very easy to use in a web page and sample code is supplied in the documentation.

If you require any additional information, let me know.

Regards,

Darren.

[markotisler]

Hi all,

how about using CCM 6.1...the wsd.URL parameter should be https:///webdialer/services/WebdialerSoapService, right?

Because i keep getting that the remote certificate is wrong? (using Visual Studio, J#)

Best regards,

Marko