Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Community Member

Outside caller accessing directory of extensions

We have a CCM5.1 and a Unity express.

When a outside caller attempts to look up a extension number by entering a users name- where does it pull that directory information from?

If the user has not recorded their name what do callers hear?

Thanks

Andy

3 REPLIES
Community Member

Re: Outside caller accessing directory of extensions

This information would be pulled from CUE. If the user does have a recorded name then I believe they hear a generated recording of the entension.

Community Member

Re: Outside caller accessing directory of extensions

SO as long as the yellow uuser name fields are populated and the include in directory check box is checked they should be found by outside callers right?

Because I have 1 user who is not found yet appears to be configured correctly.

Thanks,

Andy

Cisco Employee

Re: Outside caller accessing directory of extensions

i'm not a CUE guru (still far from being =) ) but i believe the dial-by-name is the same as with unity, only users that have a recorded name will be listed in the directory when looking for them

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
134
Views
0
Helpful
3
Replies
CreatePlease to create content