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Community Member

Outside dial tone heared after 9+4 digits pressed

Hello guys I am having problems with the outside dial tone in call manager 5.1.3.

I have seen other conversations that said that we should verify that all the route patterns that starts with nine should have the provide outside dial tone checked. I have already done that, but we still have the problem.

I am Including the route pattern that we are using.

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Hall of Fame Super Silver

Re: Outside dial tone heared after 9+4 digits pressed

Have you validated that every single one of these has "provide outside dialtone" checked?

Alos, perhaps you have translation patterns or other patterns such as XXXX?

Chris

5 REPLIES

Re: Outside dial tone heared after 9+4 digits pressed

Check the Dial Plan, if you are getting dial tone after the 5 digit, you must have an extension somewhere that starts with 9 or something. Someone may have added a phone or translation patttern that is throwing off your RPs.

Search for all numbers that start with "9" in the dial plan report.

Community Member

Re: Outside dial tone heared after 9+4 digits pressed

I have done that, but only the route patterns are the ones that start with nine.

That is a little bit strange.

Hall of Fame Super Silver

Re: Outside dial tone heared after 9+4 digits pressed

Have you validated that every single one of these has "provide outside dialtone" checked?

Alos, perhaps you have translation patterns or other patterns such as XXXX?

Chris

Cisco Employee

Re: Outside dial tone heared after 9+4 digits pressed

check the unassigned DNs and do a search for any pattern containing X, if still no avail use DNA to find out possible matches

most of the times you have something with wildcards that does this, maybe something like [2-9] is in your system

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: Outside dial tone heared after 9+4 digits pressed

I just figured out why I was having this exact same problem. I had pickup groups that I had just created that started with the number 9, go figure! Changed them and now it's working again.

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