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New Member

Over WAN Voicemail is not working

Hi,

I have client who is having one site in US with CUCM and one site in India with CME.

CUE is configured for voicemail for CME users in India.

There is a IP Trunk configured between CUCM and CUE, From US we are able to reach india on IP.

But If a user from US calls India and the call is not picked up , it doesnt goes to voicemail.

For PSTN and India extensions voicemail is working fine.

Please suggest.

Regards

Ankita Vig

Everyone's tags (3)
2 REPLIES
Cisco Employee

Over WAN Voicemail is not working

Ankita,

Please add the show run from CME and if possieble get these debugs for a non working call.

debug ccsip messagges

debug voip ccapi inout

Thanks,

Luis Ramirez

New Member

Over WAN Voicemail is not working

What CODEC are you using for the trunk? If it's G729 (reasonable over a WAN link) and the CUE requires G711, are transcoding resources properly configured and available? If the call is dropped or goes to a fast busy tone when you'd expect it to go to voicemail that's possibly your problem (symptoms I've seen before for that issue).

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