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overlaid directory numbers in CCM 5.1?

We already knew overlaid ephone-dns can be configured for an ephone button in CME. For example:

button 1:21 2o22,23,24 3:25

Here button2 has three numbers 22,23,24.

Is it possible to configure multiple directory numbers per line with CallManager?

The customer issue is that a secretary serves two directors and all phones are 7941 with only two lines. She needs to answer calls for two directors. What I am thinking is that the secretary has a personal number on line1 and shares two directors numbers on line2.

If it is not a good solution, does anybody have other ideas?

Thanks.

2 REPLIES

Re: overlaid directory numbers in CCM 5.1?

No that is not possible. But you can have several numbers translate into one directory number on the phone. The best solution is to have two lines one for each directors. This is a pretty common setup.

So line 1 can be director 1

line 2 can be director 2

line 3 can be her personal line. (or use reverse order).

HTH

Sankar

PS: please remember to rate posts!

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Re: overlaid directory numbers in CCM 5.1?

Hi Michael,

Just to add a note to Shanky's great info. Because CCM does not support an Overlaid DN type configuration you almost surely need a 7961 6 Button phone for the Secretary. A nice fit for this type of setup is IPMA service. Have a look;

Using Cisco IPMA in Shared-Line Mode

If a system administrator has configured Cisco IPMA in shared-line mode, the manager and assistant share a directory number; for example 8001. The assistant handles calls for a manager on the shared directory number. When a manager receives a call on 8001, both the manager's phone and the assistant's phone will ring.

The Cisco IPMA features that are not applicable in shared-line mode include default assistant selection, assistant watch, call filtering, and divert all calls. An assistant cannot see or access these features on the Assistant Console application. The assistant's phone will not have the softkey for the divert all feature. The manager's phone will not have the softkeys for assistant watch, call intercept, or divert all feature.

If you are an assistant using Cisco IPMA in shared-line mode, you do not need to be logged in to receive calls. Calls to your manager will automatically ring on your phone. You need to be logged into Assistant Console if you wish to use the application to handle calls or if you want to use the softkey on your phone to transfer a call to the manager's voice messaging system.

Using Cisco IPMA in Proxy-Line Mode

If a system administrator has configured Cisco IPMA in proxy-line mode, the manager and assistant do not share a directory number. The assistant handles calls for a manager using a proxy number. The proxy number is not the manger's directory number, but an alternate number chosen by the system that an assistant uses to handle the manager's calls.

In proxy-line mode, a manager and an assistant have access to all features in Cisco IPMA, including default assistant selection, assistant watch, call filtering, and divert all calls.

If you are an assistant using Cisco IPMA in proxy-line mode, you must log in to the Assistant Console and have a ***filter enabled to receive calls made to your manager on your phone. You can use Assistant Console application for all call handling features, such as answering or transferring a call.

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps5015/products_user_guide_chapter09186a00802d11c8.html#wp1007179

Cisco IP Manager Assistant - IPMA

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801829e9.shtml

IPMA with Proxy Line Support Interactive Voice Network Configuration Example

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00807f5499.shtml

Hope this helps!

Rob

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