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Parked calls disappear

Sometimes the Parked calls disappear from the screen. The person(s) whose call has been parked, can hear a wait-tone but we can't see or reterive the call. Our CallManager version is 4.2.

Can someone help me to figure out this issue?

Thanks.

1 REPLY

Re: Parked calls disappear

I guess your Call Park display timer is very short. You may want to increase that timer. Default is 10 seconds. It is cluster-wide parameter.

Check the following

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Setting the Service Parameters for Call Park

Cisco CallManager provides two clusterwide service parameters for call park: Call Park Display Timer and Call Park Reversion Timer. Each service parameter includes a default and requires no special configuration.

•Call Park Display Timer-Default specifies 10 seconds. This parameter determines how long a call park number displays on the phone that parked the call. Set this timer for each server in a cluster that has the Cisco CallManager service and call park configured.

•Call Park Reversion Timer-Default specifies 60 seconds. This parameter determines the time that a call remains parked. Set this timer for each server in a cluster that has the Cisco CallManager service and call park configured. When this timer expires, the parked call returns to the device that parked the call.

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Note To set the timers, choose System > Service Parameters and update the Call Park Display Timer and the Call Park Reversion Timer fields in the Clusterwide Parameters (Feature-General) pane.

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