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Community Member

Phine load not coming down to phones.

I am trying to install the newest firmware (P00308000800) to my 7940, under the default devices it says that it is there, I reboot my phone and the old firmware is still registering on the device.

Any thoughts?

-J

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Phine load not coming down to phones.

enter the new firmware version on the device config page, update, reset the phone

HTH

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
2 REPLIES
Cisco Employee

Re: Phine load not coming down to phones.

enter the new firmware version on the device config page, update, reset the phone

HTH

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: Phine load not coming down to phones.

Hi,

Ensure that all the files for the firmware are included in the tftp statement. e.g.

tftp-server flash:/C7940-60/P00308000500.loads alias P00308000500.loads

tftp-server flash:/C7940-60/P00308000500.sb2 alias P00308000500.sb2

tftp-server flash:/C7940-60/P00308000500.sbn alias P00308000500.sbn

tftp-server flash:/C7940-60/P00308000500.bin alias P00308000500.bin

Note the alias statement is only required if the files are located in a directory other than the root directory.

Then update Telephone-service configuration includes the updated load statement and remember to create the config files.

E.g.

telephony-service

load 7960-7940 P00308000500

create cnf-files

HTH,

Cheers,

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