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New Member

Phone can not upgrade firmware at remote branch office!!

Dear all,

I have setup a remote branch office and the phone is connected to the centralized callmanager via MPLS link. However, the phone 7961 and 7970 can not upgrade the firmware and many errors in dubug display as below.

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6:16:49p 6: Name=SEPXXXXXXXXXX Load= dragon File Not Found

6:16:49p 25: Name=SEPXXXXXXXXXX Load= dragon Last=Initialized

6:19:36p 6: Name=SEPXXXXXXXXXX Load= TERM61.DEFAULT File Not Found

6:19:36p 25: Name=SEPXXXXXXXXXX Load= TERM61.DEFAULT Last=Initialized

02:31:38 25: Name=SEPXXXXXXXXXX Load= TERM61.DEFAULT Last=Initialized

11:32:16 25: Name=SEPXXXXXXXXXX Load= TERM61.DEFAULT Last=Initialized

13:44:51 14: Name=SEPXXXXXXXXXX Load= TERM61.DEFAULT Last=CM-closed-TCP

02:31:49 25: Name=SEPXXXXXXXXXX Load= TERM61.DEFAULT Last=Initialized

02:31:34 25: Name=SEPXXXXXXXXXX Load= TERM61.DEFAULT Last=Initialized

6:25:15p 7: Name=SEPXXXXXXXXXX Load= TERM61.DEFAULT TFTP Timeout

6:25:15p 25: Name=SEPXXXXXXXXXX Load= TERM61.DEFAULT Last=Initialized

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Could anyone help on this? Thanks very much.

5 REPLIES

Re: Phone can not upgrade firmware at remote branch office!!

If you ping the phones from callmanager what are the times that you are getting back?

Are these phones pointed to the same TFTP server that all of your other phones pointed to?

I have seen in the past that the TFTP will time out if the round trip is to long.

New Member

Re: Phone can not upgrade firmware at remote branch office!!

Hi,

It's around 157ms to 170ms when pinging from CCM to IP phone (Remote branch). Is this problem exceeding 150ms?

Please advise.

Re: Phone can not upgrade firmware at remote branch office!!

This is high but with spec the roundtrip should be within 300MS. Although I have seen this cause problems. Are you able to change ringtones on the phone. This would tell you if you are contacting your tftp server at all. The only way to tell for sure would be to put a sniffer on the back of the phones in question.

HTH

Please rate helpfull posts

New Member

Re: Phone can not upgrade firmware at remote branch office!!

i had this happen at one of my branch offices. i have the switch ports configured as trunks (switchport mode trunk) - i had to change them to access ports then the upgrades worked fine.

out of 25 offices only this one location had this issue.

New Member

Re: Phone can not upgrade firmware at remote branch office!!

We had this at a small site where we had to disconnect all phones then connect them one at a time allowing them to upgrade before connecting the next phone. Then they could get enough bandwidth for the TFTP to succeed.

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