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New Member

Phone Directory missing after Upgrade 4->6

Hi,

after upgrade from Version 4 to 6, on the Directory Button no Phonebook appears. How can i configure this?

(Also the Help Sites on Callmanager not displayed)

regards

Ronny

10 REPLIES
Cisco Employee

Re: Phone Directory missing after Upgrade 4->6

go to the enterprise parameters and change the directories, help, etc URLS to IP instead of hostname, then reset all the phones so they take the change and try again

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Phone Directory missing after Upgrade 4->6

Hi javalenc,

thanks. What the default URLs of CCM so i have to change this?

cu

Ronny

Cisco Employee

Re: Phone Directory missing after Upgrade 4->6

i'm home and i don't have my servers available but all you need to do is go into system -> Enterprise parameters and there will be a bunch of URLs, directories, help, etc.

usually when you install your system they will point to the hostname of your server

ie

http://javalenc/...

just change the javalenc (imaginary server hostname) to the server's IP

http://x.x.x.x/...

it's the best practice to use IP and not hostname to avoid relying in DNS for this

Directories Button

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_1_3/ccmsys/a08ipph.html#wpmkr1032553

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Phone Directory missing after Upgrade 4->6

Hi Javalenc,

great Tip. It was a Problrm in name translation. I changed the Hostname of Callmanager in this IRLs to the IP and it works fine.

Do you have any Ideas to the callmanager Helpside inside? This Sites also does'nt work.

Where can i change this sites resp. troubleshoot this.

regards

Ronny

Cisco Employee

Re: Phone Directory missing after Upgrade 4->6

not sure i'm following you on this last response, can you elaborate??

javalenc

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Phone Directory missing after Upgrade 4->6

Hi,

In Callmanager Administration Website i tried to click the HELP Button or Link and and Tomcat Error Message Appears: This Site isn't found.

ciao

Ronny

Cisco Employee

Re: Phone Directory missing after Upgrade 4->6

not sure but you might be hitting this bug:

CSCsg44072

Product Documentation and Online Help to be updated for 6.0(1)

javalenc

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Phone Directory missing after Upgrade 4->6

Hi,

In Callmanager Administration Website i tried to click the HELP Button or Link and and Tomcat Error Message Appears: This Site isn't found.

ciao

Ronny

New Member

Re: Phone Directory missing after Upgrade 4->6

Hi,

In Callmanager Administration Website i tried to click the HELP Button or Link and and Tomcat Error Message Appears: This Site isn't found.

ciao

Ronny

New Member

Re: Phone Directory missing after Upgrade 4->6

Hi,

this Bug-ID is not available to customers.

Sorry for several replies...

regards

Ronny

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