Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

Phone doesnt take updates


I am trying to make changes to a phone which is an 6.1.2 cluster and it doesnt take the changes. I am not able to reset the phone from callmanager either. DB replication looks good. Any other ideas would be helpful.


Please rate useful posts.
New Member

Re: Phone doesnt take updates


Also make sure you are running the latest 6.12 ES

No the SR

ES clears up more that the SR and it is specific to some issues that you are seeing.

Rate This if It Helps

Re: Phone doesnt take updates

DO you know the Cisco Bug ID off the top of your head?

Please rate useful posts.

Re: Phone doesnt take updates

Check which server the phone is registered to. Can you verify your dbreplication in RTMT that each server is 2 2 and 4 for total? If if have other numbers, dbreplicatoin is not working and possibly why you cant control the phone. If it's only one phone, then it's probably just that phone, but if it's all phones, you have a DB issue.

Re: Phone doesnt take updates

DB replication is fine.

Please rate useful posts.

Re: Phone doesnt take updates

I have many 6.12 running and have not seen this issue. If the RTMT logs, do you have any errors related to SDL?