01-12-2012 10:43 AM - edited 03-16-2019 08:59 AM
Hi all,
I was configuring CME on a C2900 router. The configuration is straight forward.
The CME version is 8.6 and it was already installed on the router.
I checked the flash content and it showed the following:
#sh flash:
-#- --length-- -----date/time------ path
1 74832340 Nov 3 2011 09:15:58 +00:00 c2900-universalk9-mz.SPA.151-4.M2.bin
2 2814 Nov 3 2011 09:38:22 +00:00 cpconfig-29xx.cfg
3 3000320 Nov 3 2011 09:38:34 +00:00 cpexpress.tar
4 1038 Nov 3 2011 09:38:42 +00:00 home.shtml
5 122880 Nov 3 2011 09:38:50 +00:00 home.tar
6 1697952 Nov 3 2011 09:39:06 +00:00 securedesktop-ios-3.1.1.45-k9.pkg
7 415956 Nov 3 2011 09:39:18 +00:00 sslclient-win-1.1.4.176.pkg
The phones didn't register, as I expected, since I did'nt see any phone firmwares on the flash. The message was 'Registration rejected: Max phones reached'.
(N.B.: I watched a video on youtube about CME installation, but on this video he had to install CME software from cisco.com and use the /xtract command to extract the files on flash: and load the firmwares)
The phones I have are 7911G, 7965G and 7975G.
I checked the supported firmwares for 8.6 a per this link:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/cme86spc.htm.html
And the firmware that I think I should be downloading are:
SCCP11.9-1-1SR1S.loads
SCCP75.9-1-1SR1S.loads
SCCP45.9-1-1SR1S.loads (works for 7945 and 7965)
term65.default.loads
My problem is that I didn't find any of these CME supported firmwares on cisco.com, and all I found were .sgn firmwares with description stating that these firmwares are for CUCM and listed the versions for each firmware.
Can anyone help me with providing links to these firmwares? Or maybe the problem is totally different?
Any help would be highly appreciated!
Thank you!
Solved! Go to Solution.
01-13-2012 02:51 AM
Hi Rammany19,
Thank you for your reply.
I extracted the cpexress.tar to see it's contenct, nothing was voice/firmware related
#sh flash
-#- --length-- -----date/time------ path
1 74832340 Nov 3 2011 09:15:58 +00:00 c2900-universalk9-mz.SPA.151-4.M2.bin
2 2814 Nov 3 2011 09:38:22 +00:00 cpconfig-29xx.cfg
3 3000320 Nov 3 2011 09:38:34 +00:00 cpexpress.tar
4 1038 Nov 3 2011 09:38:42 +00:00 home.shtml
5 122880 Nov 3 2011 09:38:50 +00:00 home.tar
6 1697952 Nov 3 2011 09:39:06 +00:00 securedesktop-ios-3.1.1.45-k9.pkg
7 415956 Nov 3 2011 09:39:18 +00:00 sslclient-win-1.1.4.176.pkg
8 5191461 Jan 12 2012 16:07:44 +00:00 cmterm-7911_7906-sccp.9-2-3.cop.sgn
9 0 Jan 13 2012 09:50:30 +00:00 cpexpress
10 29703 Jan 13 2012 09:50:30 +00:00 cpexpress/es_splash.jpg
11 1239 Jan 13 2012 09:50:32 +00:00 cpexpress/loading.gif
12 13690 Jan 13 2012 09:50:32 +00:00 cpexpress/runAPP.shtml
13 829 Jan 13 2012 09:50:32 +00:00 cpexpress/localized_msgs6.js
14 703 Jan 13 2012 09:50:32 +00:00 cpexpress/localized_msgs3.js
15 430 Jan 13 2012 09:50:32 +00:00 cpexpress/localized_msgs1.js
16 86 Jan 13 2012 09:50:34 +00:00 cpexpress/blank.html
17 1690 Jan 13 2012 09:50:34 +00:00 cpexpress/appsupport.js
18 6958 Jan 13 2012 09:50:34 +00:00 cpexpress/common.js
19 43 Jan 13 2012 09:50:34 +00:00 cpexpress/blank.gif
20 2534 Jan 13 2012 09:50:34 +00:00 cpexpress/launcher.html
21 7883 Jan 13 2012 09:50:36 +00:00 cpexpress/home_ui.html
22 43 Jan 13 2012 09:50:36 +00:00 cpexpress/spacer.gif
23 763 Jan 13 2012 09:50:36 +00:00 cpexpress/Cisco_logo.gif
24 1794 Jan 13 2012 09:50:36 +00:00 cpexpress/launchTask.html
25 1932 Jan 13 2012 09:50:36 +00:00 cpexpress/moreinfo.html
26 8539 Jan 13 2012 09:50:38 +00:00 cpexpress/myhome_ui.html
27 2033 Jan 13 2012 09:50:38 +00:00 cpexpress/localized_msgs_popup.js
28 712 Jan 13 2012 09:50:38 +00:00 cpexpress/cisco-logo-clear.gif
29 990 Jan 13 2012 09:50:38 +00:00 cpexpress/error.html
30 1680 Jan 13 2012 09:50:38 +00:00 cpexpress/version.txt
31 2785461 Jan 13 2012 09:50:44 +00:00 cpexpress/cpexpress.sgz
32 0 Jan 13 2012 09:50:44 +00:00 cpexpress/com
33 0 Jan 13 2012 09:50:44 +00:00 cpexpress/com/cisco
34 0 Jan 13 2012 09:50:44 +00:00 cpexpress/com/cisco/nm
35 0 Jan 13 2012 09:50:44 +00:00 cpexpress/com/cisco/nm/util
36 0 Jan 13 2012 09:50:44 +00:00 cpexpress/com/cisco/nm/util/sgz
37 703 Jan 13 2012 09:50:46 +00:00 cpexpress/com/cisco/nm/util/sgz/Loade r.class
38 41780 Jan 13 2012 09:50:46 +00:00 cpexpress/ieloader.cab
39 62843 Jan 13 2012 09:50:46 +00:00 cpexpress/jploader.jar
The contract number is of shared support and I couldn't associate it to my profile. It said that there are restrictions on userids, I'll have to check that.
So right now, I am stuck.
01-13-2012 02:55 AM
Hi Rob,
I tried the 3 workarounds, none changed a thing.
Below is show telephony-service output:
#show telephony-service
CONFIG (Version=8.6)
=====================
Version 8.6
Max phoneload sccp version 17
Max dspfarm sccp version 18
Cisco Unified Communications Manager Express
For on-line documentation please see:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html
protocol mode default
ip source-address 192.168.2.1 port 2000
ip qos dscp:
ef (the MS 6 bits, 46, in ToS, 0xB8) for media
cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal
af41 (the MS 6 bits, 34, in ToS, 0x88) for video
default (the MS 6 bits, 0, in ToS, 0x0) for serviceservice directed-pickup
load 7911 cpexress.tar
max-ephones 42
max-dn 200
max-conferences 8 gain -6
dspfarm units 0
dspfarm transcode sessions 0
conference software
privacy
no privacy-on-hold
hunt-group report delay 1 hours
hunt-group logout DND
max-redirect 10
cnf-file location: system:
cnf-file option: PER-PHONE-TYPE
network-locale[0] US (This is the default network locale for this box)
network-locale[1] US
network-locale[2] US
network-locale[3] US
network-locale[4] US
user-locale[0] US (This is the default user locale for this box)
user-locale[1] US
user-locale[2] US
user-locale[3] US
user-locale[4] US
srst mode auto-provision is OFF
srst ephone template is 0
srst dn template is 0
srst dn line-mode single
time-format 24
date-format dd-mm-yy
timezone 23 W. Europe Standard/Daylight Time
no transfer-pattern is configured, transfer is restricted to local SCCP phones only.
keepalive 30 auxiliary 30
timeout interdigit 10
timeout busy 10
timeout ringing 180
timeout transfer-recall 0
timeout ringin-callerid 8
timeout night-service-bell 12
caller-id name-only: enable
web admin system name Admin
web admin customer name Customer
edit DN through Web: disabled.
edit TIME through web: disabled.
background save interval 10 minutes
Log (table parameters):
max-size: 150
retain-timer: 15
create cnf-files version-stamp 7960 Jan 13 2012 10:01:02
transfer-system full-consult
transfer-digit-collect new-call
local directory service: enabled.
Extension-assigner tag-type ephone-tag.
01-13-2012 03:07 AM
When you try to load the 7911 phones, what happen? what is the error given to you by the phone.
01-13-2012 03:25 AM
Hello Mazen,
Lets go back to the basic:
1 - You config the voice vlan on the switch?
2 - Your IP Phones are connected to an interface associate with the voice vlan?
3 - Inside your DHCP Scope you have the option 150?
option 150 ip 172.16.1.1 (CME IP Addresss)
Follow below the flow of an IP Phone Registration:
1. The phone has received Power over Ethernet (PoE) from the switch.
2. The phone has received VLAN information from switch via CDP.
3. The phone has received IP information from the DHCP server (including Option 150).
4. The phone has downloaded its configuration file from the TFTP server.
Regards
Leonardo Santana
01-13-2012 05:50 AM
Hi Leonadro,
Basic:
1 - Yes
2- Yes
3- Yes
And the phones are taking IPs, synchronized the time and everything. But not DNs.
Registration:
1- Exactly happening of course.
2- Indeed happened, I checked that in the phone's Network configuration when it booted.
3- Yes.
4- No. On the 7975G, it shows 'upgrading', the just puts 'error' and boots without the configuration file.
I tried using a CUCM compatible firmware:
# tftp-server flash:cmterm-7975-sccp.9-2-3.cop.sgn alias 7975-image
# telephony-service
# load 7975 7975-image
I even tried to make it as follows (I know it doesnt make sense)
# tftp-server flash:cpexpress.tar
# telephony-service
# load 7975 cpexpress.tar
I checked in the phone's status/logs, it shows that the cpexpress.tar not found and during boot it also showed 'error'
01-13-2012 05:53 AM
Can you post the output of this command
show ephone registered
Tks
01-13-2012 05:58 AM
Hello,
can you post the output of your configuration and what is showing on the status message of the phone.
01-13-2012 06:16 AM
Hi Leonardo,
I tried the show ephone registered yesterday, when I was trying on a 7911 (after doing a factory reset), so it showed that there were no phones registered. Makes sense since the phone wasn't booting after factory reset and failing to download its firmware.
Today I was trying on a 7975, after it booted, it showed on the mains screen 'Cisco CME' (or so) and I could see it was registered on the CME (Call Manager 1 Active in the configuration page).. I didn't then try the show ephone registered, but I assume it would show the 7975 registered.
I am not on site at the moment.
@ Rammany19, configuration below.
sh run
Building configuration...
Current configuration : 7734 bytes
!
! Last configuration change at 11:31:50 UTC Fri Jan 13 2012 by admin
! NVRAM config last updated at 11:11:14 UTC Fri Jan 13 2012 by admin
! NVRAM config last updated at 11:11:14 UTC Fri Jan 13 2012 by admin
version 15.1
service timestamps debug datetime msec
service timestamps log datetime msec
service password-encryption
!
hostname *******
!
boot-start-marker
boot-end-marker
!
!
logging buffered 51200 warnings
!
no aaa new-model
!
!
no ipv6 cef
ip source-route
ip cef
!
!
!
ip dhcp excluded-address 192.168.2.1
!
ip dhcp pool IP-PHONES
network 192.168.2.0 255.255.255.0
default-router 192.168.2.1
option 150 ip 192.168.2.1
!
!
no ip domain lookup
ip domain name yourdomain.com
!
multilink bundle-name authenticated
!
!
!
!
!
crypto pki token default removal timeout 0
!
crypto pki trustpoint TP-self-signed-553046139
enrollment selfsigned
subject-name cn=IOS-Self-Signed-Certificate-553046139
revocation-check none
rsakeypair TP-self-signed-553046139
!
!
crypto pki certificate chain TP-self-signed-553046139
certificate self-signed 01
30820229 30820192 A0030201 02020101 300D0609 2A864886 F70D0101 05050030
30312E30 2C060355 04031325 494F532D 53656C66 2D536967 6E65642D 43657274
69666963 6174652D 35353330 34363133 39301E17 0D313131 31303330 39343232
325A170D 32303031 30313030 30303030 5A303031 2E302C06 03550403 1325494F
532D5365 6C662D53 69676E65 642D4365 72746966 69636174 652D3535 33303436
31333930 819F300D 06092A86 4886F70D 01010105 0003818D 00308189 02818100
8E227F4F 969DEF3A CA95617D C3D0546E BBF939EA A3552C3F 66EB3C15 4075AA68
1851D8DC CEF13355 D55D0C05 E27B4B55 034CC7E0 00C067A7 ACE63ECA 7406DD42
8E5935F4 E844D3A3 D921EA7A 4CB518C5 256D4B87 AFAB5D7D BB341F8B A33D8089
A126E76F 3B5DF0D7 05A36EE7 F3CF0C39 2A1D54F3 CAC60627 654341CA 57D39DD1
02030100 01A35330 51300F06 03551D13 0101FF04 05300301 01FF301F 0603551D
23041830 168014A5 BB011801 3FE1D327 4A0384D8 EAC86ED2 C2319630 1D060355
1D0E0416 0414A5BB 0118013F E1D3274A 0384D8EA C86ED2C2 3196300D 06092A86
4886F70D 01010505 00038181 005EACDE 852CE11D 73A60D49 59950B1A 4225617A
13198206 BAAD10E2 B99C3EBC 501CF490 9DEBC80B 308DC5C6 B0957FB1 2BC8A4E4
6075BDDF 8244F86D EB6C143D E2953340 FC5A2E83 8E2F4DEE 4D305224 A2CE56C2
13E46521 F87036D7 9ED4EA25 7C76F354 00ABF501 290E5DBE 20C7AAEA CDE1A40C
5DF901DC A42ADDFE C291DA05 7E
quit
voice-card 0
!
!
!
!
!
!
!
license udi pid CISCO2901/K9 sn FCZ1545C4L5
license accept end user agreement
license boot module c2900 technology-package uck9
hw-module pvdm 0/0
!
!
!
username admin privilege 15 secret 5 $1$Ccw2$r9YA6CbONd82Z.zWE3H6.1
!
redundancy
!
!
!
!
!
!
!
!
!
!
!
interface Embedded-Service-Engine0/0
no ip address
shutdown
!
interface GigabitEthernet0/0
no ip address
duplex auto
speed auto
!
interface GigabitEthernet0/0.10
encapsulation dot1Q 10
ip address 192.168.2.1 255.255.255.0
!
interface GigabitEthernet0/0.20
encapsulation dot1Q 20
ip address 192.168.1.252 255.255.255.0
!
interface GigabitEthernet0/1
no ip address
shutdown
duplex auto
speed auto
!
ip forward-protocol nd
!
ip http server
ip http access-class 23
ip http authentication local
ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 10000
ip http path flash:
!
ip route 0.0.0.0 0.0.0.0 192.168.1.254
!
access-list 23 permit 10.10.10.0 0.0.0.7
!
!
!
!
!
tftp-server flash:cmterm-7975-sccp.9-2-3.cop.sgn alias 7975-image
tftp-server flash:cpexpress.tar
!
control-plane
!
!
voice-port 0/0/0
!
voice-port 0/0/1
!
voice-port 0/1/0
connection plar 201
description *** Connection to number 222-396 168 ***
!
voice-port 0/1/1
connection plar 402
description *** Connection to number 222-393 596 ***
!
voice-port 0/1/2
!
voice-port 0/1/3
!
!
!
mgcp profile default
!
!
dial-peer cor custom
name local-calls
name mobile-calls
name international-calls
!
!
dial-peer cor list national
member local-calls
!
dial-peer cor list mobile
member mobile-calls
!
dial-peer cor list international
member international-calls
!
dial-peer cor list local-only
member local-calls
!
dial-peer cor list local-mobile
member local-calls
member mobile-calls
!
dial-peer cor list call-all
member local-calls
member mobile-calls
member international-calls
!
!
dial-peer voice 10 pots
corlist outgoing national
description "Chamadas Nacionais"
destination-pattern 92........
port 0/1/0
forward-digits 9
!
dial-peer voice 11 pots
corlist outgoing national
description "Chamadas Nacionais"
destination-pattern 92........
port 0/1/1
forward-digits 9
!
dial-peer voice 20 pots
corlist outgoing mobile
description "Chamadas pra Telemovel"
destination-pattern 99........
port 0/1/0
forward-digits 9
!
dial-peer voice 21 pots
corlist outgoing mobile
description "Chamadas pra Telemovel"
destination-pattern 99........
port 0/1/1
forward-digits 9
!
dial-peer voice 30 pots
corlist outgoing international
description "Chamadas Internacionais"
destination-pattern 9T
port 0/1/0
!
dial-peer voice 31 pots
corlist outgoing international
description "Chamadas Internacionais"
destination-pattern 9T
port 0/1/1
!
!
!
!
gatekeeper
shutdown
!
!
telephony-service
max-ephones 42
max-dn 200
ip source-address 192.168.2.1 port 2000
load 7911 cpexress.tar
load 7975 7975-image
time-zone 23
time-format 24
date-format dd-mm-yy
max-conferences 8 gain -6
transfer-system full-consult
create cnf-files version-stamp 7960 Jan 13 2012 11:21:48
!
!
!
line con 0
password 7 013E252D7A05015F2D4D
logging synchronous
login local
line aux 0
line 2
no activation-character
no exec
transport preferred none
transport input all
transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
stopbits 1
line vty 0 4
privilege level 15
password 7 080C6F67281702471E0A
login local
transport input telnet ssh
line vty 5 15
privilege level 15
password 7 05262526004249591504
login local
transport input telnet ssh
!
scheduler allocate 20000 1000
end
01-13-2012 07:16 AM
Please, can u take a snap of the status message showing on the IP phone and attach here.
01-16-2012 12:07 PM
Hi all,
Atul was right, I had to download a .zip file.
I searched and it was this file, for version 8.6: http://www.cisco.com/cisco/software/release.html?mdfid=277641082&flowid=5337&softwareid=282786567&release=8.6&rellifecycle=&relind=AVAILABLE&reltype=latest
It contained all the files I needed according to this firmware table: http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/cme86spc.htm.html
However, a 7911G phone (that I reset to defaults on Friday) didn't upgrade and didn't boot. It didn't download its image.
Also, I had in the installation only one 7965 phone and it gave 'error' while trying to download its image. It already took an IP. I don't know why it didn't work, the files of the links above are all found on the flash. (same files are for 7945 and 7965)
01-16-2012 02:46 PM
The version contained in the zip are too new for some phones to upgrade in one step. You may need to go through 8.5.2 before.
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